Alvin Hollinger III

OBJECTIVES: 
To apply my business development,  inside sales, and CRM operation skills into a local organization that needs quality work and customer opportunity management through business books or CRM.


SUMMARY:  

Customer service professional with more than 9 years experience in internet business development centers, Inside Sales positions , and high volume call management. Specializing in customer relations management , customer service before and after sale, opportunity development with new and ongoing clients in the organization’s business book or opportunity funnel. Experienced  in communicating with customers on site , by phone, text and email.   

Customer Relations Management (BDC Agent) , November  2019 to October 2023
Appel Ford / Hyundai Of Brenham, Brenham Texas
-Set appointments for the dealership by responding to inbound phone calls or internet leads to get prospects to commit to stopping by the dealership.
-Followed up on missed appointments for prospects and leads within the dealership CRM. 
-Facilitated communication between Sales associate and prospect to maintain communication to lead to a sale.

Customer Care Agent, January 2019 to October 2019 (Remote Based)

Uhaul,  Houston Texas

-Received Customer Care calls to resolve issues with current reservations or create new reservations of Uhaul Equipment.

Inside Sales Representative, November 2018 to January 2019 (Remote Based)
Insource Leads, Houston Texas 
-Cold Calling Small and Large Businesses Around the Nation, for the purpose of setting up Appointments Sales Reps. to Demonstrate Various Digital products.   
-Followed up on missed appointments for prospects and leads within the CRM. 
- Completed at least 120 Calls per day from the given list of prospects. 

BDC (Business Development Center) Representative, June 2018 to September 2018 
Classic Chevrolet, Sugarland  TX
-Set appointments for the dealership by responding to inbound phone calls or internet leads to get prospects to commit to stopping by the dealership.
-Followed up on missed appointments for prospects and leads within the dealership CRM. 
-Facilitated communication between Sales associate and prospect to maintain communication to lead to a sale.

-Employed personal marketing strategies through social media, email campaigns, text campaigns, phone apps to generate more clientele for the dealership. 


 

BDC (Business Development Center) Representative, August 2016 to April 2018 
Ron Carter Clear Lake, Houston TX 
-Set appointments for the dealership by responding to inbound phone calls or internet leads to get prospects to commit to stopping by the dealership.
-Followed up on missed appointments for prospects and leads within the dealership CRM. 
-Facilitated communication between Sales associate and prospect to maintain communication to lead to a sale.

-Employed personal marketing strategies through social media, email campaigns, text campaigns, phone apps to generate more clientele for the dealership. 

Car Sales and BDC (Business Development Center) Representative, April 2013 to July 2016 

Central Houston Nissan, Houston TX 
-Set appointments for the dealership by responding to inbound phone calls or internet leads to get prospects to commit to stopping by the dealership.
-Followed up on missed appointments for prospects and leads within the dealership CRM. 
-Facilitated communication between Sales associate and prospect to maintain communication to lead to a sale.

-Employed personal marketing strategies through social media, email campaigns, text campaigns, phone apps to generate more clientele for the dealership. 
 

Bachelors Degree, University Of Houston , 2007