Aiive Biermans

Certified Customer Success Manager with over six years of experience in customer relationship management, account management, and driving measurable outcomes including customer satisfaction, revenue growth, product adoption and retention across North America and Europe. Expertise in building and maintaining client relationships, identifying growth opportunities and facilitating cross-functional collaboration. Recognized for exceptional communication, problem solving and
strategic account management skills. Passionate about creating collaborative environments and delivering tailored solutions that align with customer goals and business objectives.

Customer Success Manager with 6+ years of experience across North America and Europe, specializing in driving growth and retention in dynamic environments. Skilled at managing high-value accounts at TOPdesk (ITSM platform), optimizing enterprise service management to boost product adoption and customer satisfaction. Achieved 150%+ of revenue targets through strategic onboarding, proactive retention, and long-term customer collaboration. Prior to this, held consultancy/account management roles at Klimaatroute, advising clients on sustainable business practices and leading complex projects to reduce costs and enhance operational efficiency. 
Adept at partnering with cross-functional teams to deliver tailored solutions that align with fast-paced, innovative organizations. 
Passionate about building strong, long-term customer relationships that drive growth, innovation, and measurable impact.

Certified Customer Success Manager (CCSM level 5)
Bachelor in Social Pedagogy
Secondary School