ADam Houmiel

ServiceNow Certified System Administrator
BS, AAS, AAS, AS
Veteran - 10 Years USAF

• Acquired CSA certification Oct 2023
• 16-week cohort-based learning program, enhancing collaborative skills and customizing ServiceNow for organizational needs.
• Gained expertise in ITIL, ServiceNow Administration, Implementation, and JavaScript, ensuring secure user access and permissions.
• Developed proficiency in JavaScript for complex ServiceNow implementations. Optimize processes for tracking, resolving, and preventing IT issues.
• Applied ITIL practices to ServiceNow administration and real-world scenarios, automating workflows for enhanced operational efficiency and reducing manual work.
• Performed regular system maintenance tasks, including updates, patches, and performance tuning, to ensure the ServiceNow platform operates smoothly and remains up-to-date.

SUNY Potsdam

Potsdam, NY 

BS, Biology

Comm College of the Air Force
Montgomery, AL 

AAS, Education and Training Management

AAS, Aircraft Structural Maintenance Technology

Jefferson Comm College

Watertow, NY 

AS, Mathematics and Science