Abigail Mseih

Service-driven professional with a background in five-star, diamond-level luxury hospitality and residential concierge services. Dedicated to anticipating client needs and exceeding expectations through proactive communication and personalized support. Proven strength in "expecting the unexpected" and remaining poised under pressure. This is complemented by 8+ years of management experience, overseeing staff training, scheduling, client relations, and resolving high-stakes escalations. Proficient in Spanish and conversational in Arabic, eager to bring a unique blend of operational leadership and exceptional guest service to a hotel environment.

Calvin Collage

A skilled professional with experience supervising and training staff on new integrated systems, apps, and online store solutions. Operationally strong, with a background in handling daily financial reporting, staff scheduling, and corporate responses. Proven ability to manage high-profile client relations, review guest feedback, and resolve in-person escalations in a timely, service-oriented manner. Remains poised under pressure while managing complex billing issues. Brings experience from five-star hospitality, providing exceptional service and sales support to a diverse, high-profile, and international clientele. Proficient in Spanish (speaking, reading, writing) and beginner Arabic (speaking).