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Alvin
Nicole Ruiz

Nicole Ruiz

Front Office Agent

Tourism / Travel / Hospitality

Alvin, Brazoria

Social

About Nicole Ruiz:

1. Guest Services

Welcome and greet guests warmly.

Handle check-in and check-out procedures.

Provide information about hotel services, amenities, and local attractions.

Respond to guest inquiries, requests, and complaints.

2. Reservations & Bookings

Take reservations (by phone, email, or online system).

Update room availability in the system.

Process cancellations, modifications, and no-shows.

3. Administrative & System Management

Operate the Property Management System (PMS) for guest check-ins, billing, and room assignments.

Prepare guest folios and invoices.

Manage records and reports (occupancy, revenue, etc.).

4. Communication & Coordination

Liaise with housekeeping to ensure rooms are clean and ready.

Coordinate with maintenance for guest room issues.

Pass on shift handover notes to the next front office team.

5. Financial Transactions

Process payments (cash, credit card, or other methods).

Handle deposits, refunds, and billing queries.

Balance cash drawer at the end of the shift.

6. Safety & Compliance

Verify guest identification and follow security protocols.

Handle emergencies (fire alarms, medical issues, etc.) according to policy.

Ensure compliance with hotel standards and regulations.

Experience

1. Guest Services

Welcome and greet guests warmly.

Handle check-in and check-out procedures.

Provide information about hotel services, amenities, and local attractions.

Respond to guest inquiries, requests, and complaints.

2. Reservations & Bookings

Take reservations (by phone, email, or online system).

Update room availability in the system.

Process cancellations, modifications, and no-shows.

3. Administrative & System Management

Operate the Property Management System (PMS) for guest check-ins, billing, and room assignments.

Prepare guest folios and invoices.

Manage records and reports (occupancy, revenue, etc.).

4. Communication & Coordination

Liaise with housekeeping to ensure rooms are clean and ready.

Coordinate with maintenance for guest room issues.

Pass on shift handover notes to the next front office team.

5. Financial Transactions

Process payments (cash, credit card, or other methods).

Handle deposits, refunds, and billing queries.

Balance cash drawer at the end of the shift.

6. Safety & Compliance

Verify guest identification and follow security protocols.

Handle emergencies (fire alarms, medical issues, etc.) according to policy.

Ensure compliance with hotel standards and regulations.

Education

Bachelor of Science in International Travel and Tourism Management 

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