Abel Perez

Hello, I'm Abel Perez. I'm currently a manager in facilities, e-commerce, and IT. I have 20 years of work experience in retail providing outstanding customer service. I have 5+ years working as a supervisor or a manager in different departments. I am a well-organized critical thinker who loves learning new skills and systems. My great communication skills with fluency in English and Spanish allow me to better communicate with clients, co-workers, and my supervisors.

Boston Building Resources
9 years 6 months

• Manager, Infrastructure and E-Commerce
  October 2024 - Present (6 months)
  Boston, Massachusetts, United States
  Responsible for managing buildings, physical assets, IT infrastructure, and operational aspects related to online revenue.
• Co-op Retail Manager
  November 2018 - October 2024 (6 years)
  Boston, Massachusetts, United States
  Responsible for overseeing all aspects of the store's operations, from sales to staff management. I focused on maximizing sales and profitability while ensuring a positive customer experience by effectively leading and motivating the retail team.
• Retail Associate and Online Sales
  October 2015 - November 2018 (3 years 2 months)
  Boston, Massachusetts, United States
  Provided customer service in person and over the phone—managed online sales through Craigslist, eBay Local, and Facebook Marketplace.

Staples
1 year 10 months

• Team Supervisor
  December 2014 - October 2015 (11 months)
  I led a team to ensure productivity and meet performance goals. I resolved
  conflicts and maintained a positive work environment by effectively
  communicating expectations and providing feedback.
• Retail Sales Associate
  January 2014 - December 2014 (1 year)
  Boston, Massachusetts, United States
  Responsible for helping customers, selling, rotating & restocking products,
  cleaning and tidying the store, and keeping the store organized.

Amscot Financial
3 years 6 months

• Print Shop Operator
  November 2010 - August 2013 (2 years 10 months)
  Tasked with producing customer and corporate forms, pamphlets, letters,
  books, and other documents. Operated machines such as Polar 78x cutter,
  Heidelberg Printmaster 52 five-color press, and Heidelberg Stahlfolder folding
  unit B20.
• Financial Service Associate
  March 2010 - November 2010 (9 months)
  Assisted customers with financial needs, adhering to company and
  government policies and achieving store-wide goals. Managed transactions,
  bill payments, preloaded value cards, and other services.
• Macy's
  Sales Associate
  September 2008 - March 2010 (1 year 7 months)
  Brandon, Florida
  Assisted customers with sales orders, provided clothing advice, fulfilled orders,
  and managed stock and displays.

Franklin K. Lane High School
High School Diploma, Law · (1998 - 2002)
DeVry University-Florida
Computer Engineering Technology/Technician · (September 2002)