Clerical Associate - New York, United States - NYC Health + Hospitals

NYC Health + Hospitals

Verified Company

New York, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

About NYC Health + Hospitals:

Woodhull Medical and Mental Health Center is attuned to the healthcare issues that matter to the people of North Brooklyn.

Woodhull focuses on preventing disease and promoting healthy lifestyles by reaching out to the community at various locations.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception.

Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Work Shifts:

TOUR - 9:00 A.M - 5:00 P.M

SUMMARY OF DUTIES AND RESPONSBILITIES

Completes notification, verification, and authorization for scheduled and nonscheduled visits, as assigned.
Contacts insurance payers to secure authorizations for required services, verifies coverage and benefits.
Coordinates with Case Management to ensure extended authorizations are secure.
Communicates with physician offices regarding precertification requirements.
Communicates with patients to obtain updated insurance information, as needed.
Utilize insurance websites/portals to verify insurance coverage and obtains authorizations.
Documents patient information clearly and completely in the Health Information System.
Scans patient ID, insurance card(s), referral forms (if applicable) and consent forms obtained from the patient into document imaging system.
Discusses Patient Copays, deductibles, assess and process patient payments by credit/debit card or refer patient to cashier for cash payments.
Assists Pts with MyChart enrollments when needed.
Interacts with other departments to financially secure accounts.
Refers accounts requiring escalation to Supervisor in a timely manner.
Attends all necessary training sessions and huddles to effectively perform the daytoday functions of the position.
Performs all other duties as assigned by the Patient Access Manager or Supervisors.

Minimum Qualifications:

A high school diploma or its educational equivalent; and
Six (6) months of full-time satisfactory clerical experience and/or experience interacting with the public, such as processing sales; taking, processing, and delivering orders; obtaining and dispensing information; listening to and resolving customers concerns, problems, and complaints; and/or performing related customer service activities.