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    Customer Care Manager - Seattle, United States - Thomas James Homes

    Thomas James Homes
    Thomas James Homes Seattle, United States

    2 days ago

    Default job background
    Description
    WE BUILD THE COOLEST HOMES IN THE COOLEST NEIGHBORHOODS

    Thomas James Homes (TJH) is the replacement builder bringing superior design and tech-enabled simplicity to new, single-family homebuilding.

    Operating in high-demand communities across Northern and Southern California, the Pacific Northwest, Colorado, and Arizona, TJH offers homebuyers innovative pathways for attaining the right home, in the right neighborhood.

    At Thomas James Homes, we are passionately committed to 1.

    Building your home as a sanctuary radiating with positive energy- a feeling of peace, safety and joy that speaks to your soul and reminds you that your home is your family's private refuge.

    2. Reducing the stress of urban life and 3. Treating everyone like family. Family represents a level of empathy, transparency, and honesty that leaves transactions in the dust in favor of relationships.

    What's In It For You

    PTO + Paid Holidays
    WFH Flexibility
    401(k) matching - 100% vested
    Supplemental Life & AD&D
    Employee Discounts & Perks
    Medical, Vision, and Dental insurance
    FSA & HSA Spending Accounts
    Referral program
    Employee paid Pet Insurance
    Employee Assistance Program
    Wellness Programs
    Tranquility Rooms at each location
    Technology allowance and unlimited pantry snacks

    The Role

    TJH is currently looking for a Customer Care Manager to join our Pacific Northwest team, located in Seattle, WA.

    You are an organized, solutions-oriented team player with patience and drive to go above and beyond in helping customers resolve issues with their homes.

    Day In The Life

    Drive to homesites, communicate, schedule, and follow up on the completion of warranty repair work with the Homeowners.

    Follow up on customer feedback to achieve the highest levels of customer satisfaction with completed repair work with problem call backs.

    Conduct all buyer orientations, and closing walks with buyer
    Arbitrate any buyer concerns and ensure decisions made are in the best interest of the Company and the Customer
    Educate homeowners on maintenance vs warranty claims.
    Issue service orders to subcontractors for warranty claims
    Manage all costs related to the individual assigned jobs.
    Review and approve all change orders within the authorized process.
    Review reoccurring items with Director of Customer Care
    Communicate with homeowners weekly on all items related to Customer Care
    Manage, maintain, and ensure timely completion of all subcontractor and vendor service work orders.
    Ensure that warranty service items are completed in a quality, workmanship-like and timely manner.
    Maintain a quick response time to customer requests and inquiries.
    Conform with and abide by all regulations, policies, work procedures and instructions.
    Conform to all safety rules and use all appropriate safety equipment.
    Perform other duties that may be assigned from time to time by the Director.

    What You'll Need

    High School Diploma or GED or equivalent combination of education and experience.
    3-5 years of experience in residential construction/home building

    What Will Set You a Part

    Knowledge/basic understanding of the platform and how it operates.
    Blueprint reading skills.
    Ability to communicate clearly and effectively with all levels of an organization.
    Detail oriented individual with the capability of handling multiple projects at any given time
    Self-starter with an ability to work independently.
    Ability to de-escalate with homeowners when necessary

    Thomas James Homes is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

    #J-18808-Ljbffr
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