IT Manager - Naperville, United States - SERVPRO of Wheaton/Glen Ellyn/Lisle - 9347

SERVPRO of Wheaton/Glen Ellyn/Lisle - 9347

Verified Company

Naperville, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Benefits:

401(k)
401(k)

matching

Dental insurance
Health insurance
Paid time off
Vision insurance

Position Summary/Purpose

Responsible for the digital asset management of the organization, company intranet site, social media presence, and various technology support functions.

Primary Duties and Responsibilities

Company intranet site administration, content creation and publishing, maintenance, improvements, integration with other digital assets as necessary.
Create, maintain, and ensure presence on various, appropriate company social media platforms. Ensure compliance with HQ and compartmentalize assets so they can be easily separated.
Site administrator for company websites including maintenance, improvements and protection of company digital assets.
Maintain inventory of technology assets (computers, tablets, phones, cameras, etc.) and rotate assets as necessary to balance financial responsibility aligned with bestinclass hardware.
Provide administrative support to organization (account creations, passwords and resets, etc.).
Develop overall support strategy for organization (i.e., standards when various accounts are necessary such as Google or Apple).
Develop list of IT assets for each position in the organization and provide those assets during onboarding (both hardware and software).
Provide support during the offboarding process to ensure collection of assets and cancellations of accounts/subscriptions.
Maintain and update malware protection devices to prevent viruses or computer hacking.
Support integrated technology infrastructure across multiple locations.
Spearhead smooth transition to HQ required technology changes as appropriate.
Ensure accounts and hardware no longer in use are closed out/repurposed/retired in a frugal, safe, and responsible manner.
Act as support contact for ad hoc technology issues or needs.
Additional responsibilities as assigned.

Performance Competencies
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Integrity
Uncompromising, ironclad. Does not cut corners. Does what is right, even when it means taking a stand. Earns trust of co-workers. Intellectually honest. Not politically expedient.
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Oral Communication
The individual speaks clearly and persuasively in positive or negative situations. Effective in one-on-one and small group situations. Adaptable and able to think on his/her feet. Able to effectively communicate with customers in understandable terms.
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Written Communication
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Team Building
Achieves cohesion and effective team spirit with peers, subordinates, and subcontractors. Sustains a climate characterized by open, honest relationships where differences are constructively resolved rather than ignored, suppressed, or denied. Shares credit for accomplishments
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Planning and Organizing
Has the ability to see the overall job from start to finish. In understanding the steps to be taken, resources, and time required, can effectively create a timeline for the job. Coordinates plans with other managers. Plans, organizes, schedules, and budgets in an efficient and productive manner. Focuses on key priorities. Effectively juggles multiple projects. Coordinates plans with other managers and executives. Manages personal time well.
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Independent/Takes Initiative
Takes calculated risks with favorable outcomes. Although committed to the team, is willing to take an independent stand. Initiates projects.
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Judgment and Decision-Making
Applies a mature approach to decision-making. Demonstrates consistent logic. Anticipates consequences of decisions.
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Dependability

The individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.

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Customer Focus
Combines empathy for customer's situation with time and budget constraints to effectively manage and exceed customer's expectations.
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Technology
Regularly uses standard word processing and spreadsheet software tools to enhance efficiency and accuracy of work performed. Effectively uses communication devices and technology to collect, review, and forward field activity reporting.

The individual uses typical communication devices to effectively speed communication, and appropriately utilizes company-approved, customer contact management, standard word processing, and spreadsheet software tools to enhance efficiency and accuracy of work performed.

Qualifications - Knowledge, Skills, and Abilities
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Education and Experience
Bachelor's degree in Information Technology and Administration preferred, but not required.
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Computer Skills
Demonstrates intermediate to advanced proficiency in the use of computers and computer software, especially MS Office, Word, and Excel.
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Strategic Skills
Comprehends the "big picture." Determines opportunities and threats. Is comfortable contributing to the strategic plan and future direction for the organization.
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Listening Skills
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