A customer service representative is a person who assists and supports customers with their inquiries, complaints, and requests - Calabash, NC, United States - Apex Ventures
Description
Customer Service Representative - Calabash, NC
Description
We are seeking a Customer Service Representative to provide exceptional support to our customers, including end-users, distributors, and dealers. In this role, you will handle customer inquiries through various mediums and document them in our systems. You will also be responsible for resolving non-routine customer issues and escalating complex issues as needed.
Additionally, you will deliver training to new hires and support improvement projects to enhance customer experiences and meet organizational goals.
As a Subject Matter Expert or Team Leader, you will also generate and maintain knowledge content and deliver training.Qualifications
Skills
- Collaborative mindset, able to work well with others to achieve shared objectives
- Effective communication skills, able to tailor messages to different audiences
- Ability to manage complexity and solve problems
- Conflict resolution skills
- Strong customer focus and ability to build relationships
- Knowledge of warranty processes and ability to analyze customer issues
- Proficiency in service documentation and data capture
- Actionoriented and able to take on new challenges with enthusiasm
- Ability to provide direction and delegate tasks
- Familiarity with service information processes and ability to identify and resolve issues
- Understanding of service capability, capacity, and coverage and ability to apply this knowledge to meet customer expectations
Education, Licenses, Certifications
- High school diploma or equivalent experience
- May require licensing for compliance with export controls or sanctions regulations
Experience
- Significant previous relevant work experience
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