Employee Complaint Management - Johnston City, IL, United States - Phoenix Industries

Phoenix Industries
Phoenix Industries
Verified Company
Johnston City, IL, United States

3 days ago

James Miller

Posted by:

James Miller

beBee Recruiter
Freelance
Description

Company:


The redi-Group, a globally operating technical service provider, specializes in quality assurance in the supply chain and in production facilities.

As a family-owned company, we have stood for innovation and quality for over 25 years. We accompany our customers worldwide with our own network, promote direct exchange and live our enthusiasm. This creates space for development and keeps us moving forward together.


Your tasks:


  • You are responsible for processing and tracking complaints
  • You are the interface for complaints (external, internal and suppliers)
  • You organize sorting and testing of inventory as well as documentation of failure rates
  • You conduct root cause analyses with the affected departments
  • You create 8D reports and action plans and monitor the corrective measures taken by suppliers
  • You organize and conduct internal audits and monitor the implementation of measures

Your profile:


  • You have completed a technical education
  • You have gained initial experience in complaint management, ideally in the automotive sector
  • You have good MS Office skills and good German and English skills in spoken and written form
  • Knowledge of QM tools such as 8D report, 5Why, Ishikawa, PDCA is required
  • Knowledge of ISO 9001 is an advantage
  • You have strong social skills and are a team player
  • Communication is your strength
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You enjoy working on projects and are willing to travel (with overnight stays in hotels)

We offer:


  • Internal
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