Customer Technical/product Support - San Diego, United States - Moore & Associates

Moore & Associates

Verified Company

San Diego, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Position Summary:
This position works a 7AM-4PM or 6AM-3PM shift, and will initially be on-site for training then switch to remote

Responsibilities:

Duties:

Will support existing customers.
Resolve all general inquiry calls within a timeframe of 10 minutes.
Handle inquiries/requests through the Customer Service inbox.
Create open cases so that customer inquiries and concerns are documented.
Escalate cases to the next tier of support for resolution assistance.
Process quotes and customer orders when needed.
Evaluate, prioritize, and respond to assigned customer requests.
Connect with the customer for new product deployment.
Ensure the customer facility is set up to receive Company product.
Familiarize the customer with the product and its implementation.
Provide training to the customer regarding device and software use.
Gather relevant data from the customer and perform device and website set up.
Provide final review on the order details to ensure alignment with the customer needs.
Accurately represent the product to the customer.
Gain enough knowledge regarding product use with which to familiarize customers on its use.
Gain enough knowledge regarding product installation and site training with which to serve as a back up resource for installations and trainings in the field.
Serve as a first point of contact for all product related questions on an order.
Provide appropriate set up of a product for a customer solution.
Ensure that the installed product is meeting the customer needs.

Requirements and Experience:

Minimum of 2 years of years previous experience in a customer oriented technical support role environment.
Strong interpersonal and customer service skills.
Possess strong customer service skills and be service minded.
Professional demeanor to solve routine problems.
Proficient in the use of MS Office (Excel, Outlook, Word)
Excellent organizational skills and attention to detail.
Be selfmotivated, willing to learn and grow.

Pay:
$25.00 per hour

Benefits: