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    Senior Product Manager Technical - Seattle, United States - Amazon Services LLC

    Amazon Services LLC
    Amazon Services LLC Seattle, United States

    1 week ago

    Amazon Services LLC background
    Full time
    Description

    Are you interested in innovating and influencing to improve the WW selling partner contact experience? Do you strive to create customer-centric solutions that drive measurable results? Do you like to design and implement scalable end-to-end mechanisms to drive progress and increase transparency? If so, the Selling Partner Support Experience team is looking for a Senior Product Manager-Technical to build and manage the strategy for consistently measuring and improving the quality of selling partner contacts through listening mechanisms across all Amazon teams interfacing with selling partners.


    Selling Partner Support (SP-Support) drives success for both third-party sellers and vendors through a combination of people, processes and services.

    We drive cross-functional initiatives to improve the consistency and quality of the selling partner contact experience.

    Key job responsibilities
    As a Sr.

    PM-T you will be responsible for identifying, defining requirements, and delivering strategic initiatives to increase "How's My Driving" polling response rate and partnering cross-functionally to improve the selling partner contact quality experience.

    You will collaborate with operational, training, product, and software development teams both inside and outside Selling Partner Support; build collaborative relationships with these partners; and execute on our roadmap.

    You will provide regular program updates to senior management.

    The ideal candidate for this role will be able to:

    • Interact with stakeholders at multiple levels and dynamically lead business and product teams to define and deliver solutions to establish standard processes.
    • Identify and analyze data to isolate issues, develop solutions and prioritize opportunities for Seller experience improvements.
    • Create user stories and requirements for selling partner listening mechanism products
    • Plan and manage multiple parallel projects.
    • Maximize resource utilization for the greater good of the organization.
    • Create, maintain and disseminate project information to stakeholders and senior management.
    • Remain flexible to changing priorities and open to new ideas.
    • Be a role model across the wider org, championing selling partner needs and using data and technology to anticipate and exceed them.
    We are open to hiring candidates to work out of one of the following locations:

    Seattle, WA, USA

    BASIC QUALIFICATIONS

    • Bachelor's degree
    • Experience owning/driving roadmap strategy and definition
    • Experience with feature delivery and tradeoffs of a product
    • Experience contributing to engineering discussions around technology decisions and strategy related to a product
    • Experience managing technical products or online services
    • Experience in representing and advocating for a variety of critical customers and stakeholders during executivelevel prioritization and planning
    PREFERRED QUALIFICATIONS

    • Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
    • Experience in building and driving adoption of new tools
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