Patient Care Coordinator - Santa Ana, United States - AltaMed

AltaMed

Verified Company

Santa Ana, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

The Patient Care Coordinator (PCC) acts as liaison between prospects, patients and between AltaMed and the community it serves. This position provides a specific channel by which patients can seek solutions to problems, concerns, and unmet needs.

Minimum Requirements

High school diploma
AND 3 years minimum of direct outreach, marketing, sales experience within Healthcare
OR B.A/B.S degree in healthcare/ business administration/ related field of study
Required
Certified Application Assistor (CEC) certification within 6 months of date of hire
Required
3 years minimum experience in Customer Service Required

Bilingual in Spanish/English

Preferred
Experience working with underserved and atrisk populations
Highly Preferred

Job Duties

Produce selfgenerated leads; conduct inreach and thorough followup with all potential clients for enrollment efforts to AltaMed programs, Medi-Cal for families, Medi-Cal Expansion, Covered California or any state or County programs.
Maintains and reports accurate daily/weekly/monthly statistical records to track all individual productivity through the implemented department systems such as: CRM, daily tracking reports and spreadsheets.
Adherence to strict State, Federal, and DHS regulations and policies regarding marketing practices for senior services and Medi-Cal managed care products.
Specific goals must be met on a monthly and quarterly basis.
Maintains adequate volume of marketing/collateral on all services provided by AltaMed.
Collaborate with Director of Marketing and Manager of Community Relations and the entire Marketing department team on evaluating marketing efforts and making recommendations for continuous improvement.
Implement a followup plan for each patient to ensure that services have met their needs.
Orient new AltaMed patients into the chosen clinic and provide them with key contacts to access their care.
Educate staff, prospects and patients and their families about AltaMed programs and services, which includes services and applicable health programs, interpreting, clarifying and simplifying the state and local health programs.
Provide uninsured clients with insurance program screening, prior to being seen by a provider.
Build and maintain relationships with key staff in priority sites to build patient referral mechanisms and promote Patient Navigation service.
Remain current with community resources and make referrals as appropriate.
Attend staff meetings or onsite enrollment retention activities as needed.
Performs other related duties as assigned.

Skills and Abilities

Excellent communication skills both oral and written.
Be able to use independent judgment in making decisions that impact AltaMed.
Excellent decisionmaking and problemsolving ability.
Ability to prioritize and meet deadlines.
Excellent analytical skills required.
Demonstrates honesty and ethical behavior
Ability to sit, stand, stoop, reach, lift (up to 10 pounds), bend, etc., hand and wrist dexterity to utilize computer.
Occasional travel required for outreach/ events within OC and LA areas

Pay:
$27.00 per hour

Expected hours: 40 per week

Benefits: