A Customer Service Specialist is a professional who is responsible for providing assistance and support to customers. This may include answering questions, resolving issues, and ensuring customer satisfaction - New Goshen, United States - Stellar Enterprises

Stellar Enterprises

Verified Company

New Goshen, United States

3 weeks ago

Posted by:

Meredith Sinclair

beBee Recruiter

Description

Position: Customer Services Officer

Contract: Temporary, with potential for permanent employment

Work Arrangement: Remote work with occasional office visits in Frankfurt 2-4 times per month

Start Date: May 2024

Duration: 6 months (with potential for permanent employment)

Must be a resident of Germany

Our client, a highly reputable global professional membership organization, is seeking a Customer Services Officer to provide administrative support and deliver exceptional service to their membership body.

This role primarily involves remote work, with occasional office visits in Frankfurt 2-4 times per month.

Responsibilities:

Provide high-quality customer service to members, primarily through email and occasionally over the phone
Process and clean data in Salesforce, including membership fulfillment
Handle communications with members
Assist with general office administration related to member services
Generate reports from the database
Process and reconcile membership renewals and upgrades

To apply for the Customer Services Officer position, please submit your CV and indicate your notice period.

Due to the high volume