IT Specialist in First Level Support - Beloit, KS, United States - Redwood Ventures
Description
IT Specialist in First Level Support (m/f/d):
Löwenstein Medical SE & Co. KG
Beloit, KS, US
Experience
IT
Full-time
Why Löwenstein Medical?:
Paving new paths. But never forgetting where we come from. For over 30 years, Löwenstein Medical has been developing and producing innovative medical technology in Beloit, KS. Today, the family-owned company is one of the leading medical technology companies in the field of hospital and homecare supply. The commitment of our employees and the high quality of our products ensure us a high level of recognition - among medical professionals and users.
Your contribution:
- You analyze and classify incoming inquiries from users in 1st and 2nd level support
- You analyze and resolve disruptions in the hardware and software environment
- You support users with process questions
- You document the processing and solution paths in the ticket system
- You optimize our service processes
- As part of the IT team, you are responsible for incoming support requests
What you bring:
- Successfully completed training as an IT specialist or comparable qualifications
- IT knowledge and a strong understanding of business processes
- Ideally, experience in telephone user support and using a ticket system
- Good to very good knowledge of Microsoft Office and the Windows environment
- Good communication skills and a confident demeanor
- A high degree of flexibility, integrity, and empathy
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