- Under general supervision, provides customer support for IT related issues reported via the phone, email, voicemail and customer submitted incidents.
- Communicate courteously and effectively to ensure customer and service level standards are successfully met.
- Anticipates and proactively responds to customer needs, making sure reported issues are documented in detail and resolved or properly assigned.
- Has thorough knowledge of Incident Management System, accurately and thoroughly documents issues and resolutions.
- Uses predefined processes, tools, knowledge entries and templates to resolve customer issues at initial contact.
- Monitors assigned tickets in queue daily, follows-up with customer, clarifies incident details, enters troubleshooting steps and progress documentation, and reassigns and/or resolves as appropriate. Recommends ideas for new Incident templates to expedite incident detail and assignments.
- Follows established procedures to comply with HIPPA guidelines for PHI data.
- Actively participates in Knowledge Centered Support process to ensure that customers receive complete, concise and standard information and resolutions.
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IT Help Desk Specialist
6 days ago
Moore Colson Atlanta, United StatesMoore Colson is a premier, full-service certified public accounting (CPA) and consulting firm in Atlanta with over 40 years of experience providing clients with an expansive range of services to help grow their business and achieve their goals. And u Help Desk, IT, Help, Speciali ...
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IT Service Desk Specialist
1 week ago
Atlantic Group Atlanta, United StatesJob Overview - IT Support Specialist: · Our client is seeking an IT Support Specialist to join their team in a hybrid role based in Atlanta, Georgia. This position requires providing excellent customer service and technical support to end users. · Location: Atlanta, GA (Hybrid) ...
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Help Desk Support Specialist
4 hours ago
TechTalent Squared Atlanta, United StatesAs a Help Desk Specialist 1, you will be the first point of contact for technical support within the organization, providing assistance and resolving technical issues for users through various intake methods including phone, email, and in-person requests. This role requires a met ...
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Medical Front Desk Specialist
1 day ago
Randstad North America, Inc. Atlanta, United StatesAre you an experienced Medical Front Desk Specialist looking for your next position in Dunwoody, GA? We are looking for a skilled healthcare professional who is professional and demonstrates excellent customer service towards patients. This position Medical, Specialist, Front Des ...
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medical front desk specialist
1 week ago
Randstad US atlanta, United Statesmedical front desk specialist. · + atlanta , georgia · + posted may 7, 2024 · **job details** · summary · + $ $20 per hour · + temp to perm · + high school · + category healthcare support occupations · + referenceAB_4530036 · job details · Are you an experienced Medical Front Des ...
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Remote Service Desk Specialist
1 week ago
Insight Global Atlanta, United StatesThe Service Desk Analyst provides technical support to customers (i.e faculty, staff and students) with various issues (e.g., accounts, outages, telephony, procedures, etc.) to maintain customer functionality and satisfaction. They'll respond to service requests and incidents ove ...
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Help Desk Specialist
1 day ago
Metas Solutions Atlanta, United StatesJob Description · Job DescriptionAbout Us: · Metas Solutions is a professional services firm headquartered in Atlanta, GA. We are an 8(a)-certified, Woman Owned Small Business (WOSB/EDWOSB) headquartered in Atlanta, GA, with offices at StudioPlex in Atlanta's Old Fourth Ward neig ...
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IT Service Desk Specialist
3 weeks ago
Eclipse Innovations Stockbridge, United StatesSwoboda · Swoboda Wiggensbach KG · IT · IT Service Desk Specialist (m/f/d) · "Technology is our passion". · We are reliable, dynamic, and technology enthusiasts. Our teams are important drivers of the international automotive industry. We research, develop, and produce at 12 loca ...
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After Hours Dental care Sandy, United StatesJob Description · Job Description · Job Title: Dental Practice Insurance Coordinator and Front Desk · Job Summary · We are a unique dental office that provides evening and weekend dental care to help expand accessibility in Utah. We offer all types of dental treatment from preve ...
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Front Desk Specialist
1 week ago
Athens Orthopedic Clinic Snellville, United States Part timeThe valuable final product of the Front Office Specialist is to provide exceptional customer service, to ensure that our patients arrive for their appointments, to ensure that our patients arrive on time, and to contribute to the financial success of the company by collecting app ...
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Help Desk Specialist
1 week ago
GDS Technology Norcross, United StatesJob Summary: · We are seeking a Help Desk Analyst to join our IT team. As a Help Desk Analyst, you will be responsible for providing technical support and assistance to end-users, resolving IT-related issues, and ensuring the smooth operation of our IT infrastructure. · **Respons ...
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Workplace Coordinator
4 hours ago
Insight Global Atlanta, United StatesMust Haves: · 3+ years as an office admin/front desk receptionist · Strong communication · Experience with event coordination including catering, office operations, and event planning · Ability to be flexible · Solution oriented mindset · Plusses: · Hospitality background · ...
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Computer Support Specialist
1 week ago
Osmose Atlanta, United StatesAbout Osmose · With 90 years of experience, Osmose proudly serves the electric utility and telecommunications industries across the U.S., helping enable the delivery of safe, reliable and affordable electricity and communications services to millions of customers nationwide. We ...
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Financial Services – IT Support Specialist
4 weeks ago
Encore Technologies Atlanta, United StatesIT Support Specialist · Hybrid role · This is a mix of Service Desk and Field Service Technician · Must be local to the Atlanta Area · Position Summary · The IT Support Specialist is responsible for providing comprehensive technical support both remotely and on-site. This role c ...
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Audio Visual Support Specialist
1 week ago
Franklin Fitch Atlanta, United StatesPosition: Technical Audiovisual Support Specialist · Location: Atlanta · Industry: Law Firm · Arrangements: Full-time, permanent · The Technical AV Support Specialist is responsible for supporting the firm's user community as a member of the Technology Department. · Typical suppo ...
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Science Teacher
1 week ago
Atlanta Youth Academy Atlanta, United StatesSCIENCE TEACHER · Position Overview: The Science Teacher provides instruction and guidance to help students explore and understand important concepts in science, including problem-solving and how to gather evidence to support ideas or decisions. The Science Teacher will create l ...
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Science Teacher
1 week ago
Atlanta Youth Academy Atlanta, United StatesSCIENCE TEACHER · Position Overview: The Science Teacher provides instruction and guidance to help students explore and understand important concepts in science, including problem-solving and how to gather evidence to support ideas or decisions. The Science Teacher will create le ...
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Bilingual Front Desk Coordinator
3 weeks ago
SOLANO LAW FIRM Atlanta, United StatesBILINGUAL FRONT DESK COORDINATOR · Atlanta, GA · Full Time - On-Site · Please do not apply unless you are fluent in both Spanish and English. we are only looking for applications that are fluent in both. · About Us · We're on a mission to assist 1 million immigrants and our fanta ...
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Information Technology Support Specialist
6 days ago
Artera Services Atlanta, United StatesIntroduction: At Artera Services, we are seeking a Remote Support IT Specialist to serve as the frontline IT presence within our organization. This role goes beyond traditional help desk responsibilities, requiring an advanced skill set capable of addressing complex issues across ...
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Locum Physician
3 weeks ago
LocumJobsOnline Atlanta, United States Full timeLocumJobsOnline is working with Consilium Staffing to find a qualified Family Practice MD in Georgia · About The Position · Board Certified MD/DO needed in North GA - must be able to do Pediatrics and Women's Health · Dates: PRN in June/July · Schedule: Mon-Fri 830a to 5p · Where ...
Service Desk Specialist - Atlanta, United States - Marathon TS
Description
Marathon TS is committed to the development of a creative, diverse and inclusive work environment.In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Marathon TS will be based on merit, qualifications, and abilities.
Marathon TS does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age or any other characteristic protected by law (referred to as "protected status").
Description