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Customer Service Representative
1 week ago
The Guitar Center Frederick, United StatesThis is a remote position, but candidates must be within driving distance of the Frederick, MD Support Center. Handling incoming calls from retail stores, affiliates and individual customers with questions concerning accounts. To perform the job succ Customer Service Representati ...
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Customer Service Representative
2 days ago
Airtron Austin Frederick, United StatesAt NRG, were bringing the power of energy to people and organizations by putting customers at the center of everything we do. We generate electricity and provide energy solutions and natural gas to millions of customers through our diverse portfolio of retail brands. A Fortune 50 ...
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Customer Service Representative
1 day ago
Ultimate Staffing Services Frederick, United StatesJob Description · Job DescriptionWe have an exciting opportunity for a Customer Service Representative with a manufacturing company in Frederick, Maryland. As the Customer Service Representative, you will play a vital role in ensuring clients' needs are met with professionalism a ...
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Customer Service Representative
1 week ago
Wolters Kluwer Frederick, United StatesCustomer Service Representative page is loaded **Customer Service Representative** · **Customer Service Representative** · locationsUSA - Frederick, MD time typeFull time posted onPosted Yesterday job requisition idR **Basic Function** · Representative will handle inbound cust ...
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Financial Services Representative
1 day ago
Kathy Schultze - State Farm Agent Frederick, United StatesJob Description · Job Description · Job Posting: Insurance Sales Representative (Future Owner Potential) · Company: Kathy Schultze State Farm · Location: Frederick, PA · Kathy Schultze State Farm is looking for a motivated Insurance Sales Representative who aspires to become an a ...
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Patient Service Representative
1 week ago
RadNet Frederick, United StatesJob Description · Job DescriptionResponsibilities · Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, t ...
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Patient Services Representative
1 week ago
MedBridge Healthcare Frederick, United States· MedBridge Healthcare is a leading provider of sleep laboratory management services and sleep therapy. We partner with hospitals and physician practices to offer comprehensive fully-integrated services for patient identification, testing, diagnosis, treatment and long-term care ...
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Customer Service Representative
1 day ago
James Allen Frederick, United StatesJob Description · Job DescriptionAbout R2net/James AllenJames Allen is the fastest growing online retailer of diamond engagement rings. Providing a virtual diamond shopping experience that rivals a storefront, James Allen focuses on the customer experience . From our highly train ...
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Customer Service Representative
1 week ago
Guitar Center Stores, Inc. Frederick, United StatesMusic & Arts embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to create lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable ...
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Veterinary Customer Service Representative
1 week ago
CARE Veterinary Center Frederick, United States· Position at CARE Veterinary Center · CARE Veterinary Center is seeking a full-time experienced Veterinary Customer Service Representative to join our team · Our Veterinary Customer Service Representatives will answer and triage phone calls from clients, schedule appointments ...
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Patient Service Representative Float
1 week ago
Community Radiology Associates Frederick, United StatesJob Description: · Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its pe ...
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James Allen Frederick, United StatesJob Description · Job Description About R2net/James AllenJames Allen is the fastest growing online retailer of diamond engagement rings. Providing a virtual diamond shopping experience that rivals a storefront, James Allen focuses on the customer experience . From our highly trai ...
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RadNet Frederick, United StatesResponsibilities: · Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people wi ...
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Member Service Representative
3 weeks ago
Navy Federal Credit Union Frederick, United States Part timeOverview · To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit ca ...
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Truist Financial Corporation Frederick, United StatesPrimary Location : Frederick, MD US : **Personal Lines Client Service Representative II** · Job Description : **The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to ...
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Customer Service Representative
4 weeks ago
Sam's Car Wash Frederick, United StatesSam's Car Wash is seeking to hire a Customer Service Representative at our brand new, state of the art Car Wash In Frederick. This is a great opportunity to learn and grow within one of the best car washes in the area. Sam's is the oldest family owned and operated Car Wash in the ...
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Customer Service Representative
6 days ago
ABICOR Binzel Frederick, United States**Customer Service Representative** · **Essential Functions**: · - Answers product-related inquiries from customers and the sales department. · - Specifies and quotes equipment to fit the customer's requirements. · - Uses CRM software to initiate and resolve customer complaints. ...
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Patient Service Representative
2 weeks ago
Premier Orthopedics, P.A. Frederick, United StatesIf you are enthusiastic, have great customer service and medical receptionist experience then you may want to work with us · A busy Orthopedic Practice is seeking a Patient Service Representative to multi-task patient check-in, demographics, and check-out procedures. · Ability to ...
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Patient Services Representative
1 week ago
Medbridge Healthcare Frederick, United StatesMedBridge Healthcare is a leading provider of sleep laboratory management services and sleep therapy. We partner with hospitals and physician practices to offer comprehensive fully-integrated services for patient identification, testing, diagnosis, treatment and long-term care ma ...
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Customer Service Representative
2 days ago
James Allen Frederick, United States**About R2net/James Allen**: · James Allen is the fastest growing online retailer of diamond engagement rings. Providing a virtual diamond shopping experience that rivals a storefront, James Allen focuses on the customer experience. From our highly trained Consultants, to our 360 ...
Administrative Customer Service Representative - Frederick, United States - James Allen
Description
About R2net/James Allen
James Allen is the fastest growing online retailer of diamond engagement rings. Providing a virtual diamond shopping experience that rivals a storefront, James Allen focuses on the customer experience . From our highly trained Consultants, to our 360° viewing technology, virtual try on feature, and 30x magnification, James Allen is able to provide customers with the ability and confidence to see the diamond before they purchase.
At James Allen, we provide customers with a consultative, customer advocate based experience; presenting merchandise and detailed information on features and benefits that fit the customer's needs. Open 24 hours a day, 7 days a week, 363 days a year, our customer service team continues to exceed customer service boundaries with net promoter scores that are industry leading.
We provide paid training on diamonds, gemstones, & jewelry, as well as ongoing training to assist in the growth and development of your career with James Allen.
Job Description
As a Customer Service Representative with James Allen, you will become a Diamond & Jewelry Consultant able to assist customers with a variety of inquiries and situations. As part of our admin team, you will handle and review orders from the time they are placed and put into production along with service order types. This position is full time, in-office at our Frederick, MD customer service center and requires the ability to work a flex schedule 5 days a week which includes two evening shifts and three shifts along with one weekend shift.
Responsibilities
Verify customer and order information for accuracy, checking it against previously obtained information as necessary.
Prepare customer receipts and shipping documents.
Follow administrative service procedures, policies and standards.
Monitor customer interactions through multiple channels to ensure quality and speed of service.
Takes ownership of customer's issues and follow problems through to resolution.
Directly reviews and process high value, high risk purchases and evaluates potential loss.
Keep accurate records and document administrative service actions and discussions.
Develop and implement initiatives, strategies and programs to obtain key service level metrics.
Improve customer service quality results through monitoring and organization.
Requirements
Two years experience handling high touch customers and account resolution
Flexibility to work evening and day hours, including weekends, and holidays in office at our Frederick, MD customer service center.
Ability to maintain excellent attendance and punctuality standards. Weekends required.
Ability to work in a fast paced environment and maintain excellence in listening, written, and verbal communications.
Ability to complete 8 weeks of in office training during regular work hours (Monday - Friday 9am-6pm).
Preferred Qualifications
Computer proficiency with use of multiple programs
Benefits
Benefits including medical, dental, vision and prescription insurance (full-time Team Members)
401(k)
Stock Savings Plan
Paid vacation
Paid holidays (full-time Team Members)
Medical Insurance
Dental Insurance
Vision Insurance
Paid parental leave
Customer Service|Client Solutions Specialist
