Gsr/night Auditor - Tracy, United States - Motel 6 / Studio 6

Motel 6 / Studio 6

Verified Company

Tracy, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Job description
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Primary Objective:_

We are looking for a GSR to serve as our guests' first point of contact and manage all aspects of their accommodation.

The agent will be responsible for interacting with the guests to provide the highest quality service and to ensure the hotel guests receive a secure place to stay with friendly and attentive service.

Also, Audits, balances, and reports on the various areas of the hotel (e.g., food and beverage, rooms, front desk, gift shop, etc.) to provide accurate and timely financial information on the hotel's operational performance for the day.

Oversees front office/front desk operations during the overnight shift.

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Responsibilities:_

Registers and assigns rooms to guests
Issues room keys
Computes bills and collects payments and makes changes for guests
Answer all inquiries pertaining to hotel service and registration of guests
Follow the phone script for potential guests calling in to inquire about rates.
Audits, balances, and reports on the various areas of the hotel (e.g., food and beverage, rooms, front desk, gift shop, etc.) to provide accurate and timely financial information on the hotel's operational performance for the day.
Oversees front office/front desk operations during the overnight shift.
Checks front office accounting records for accuracy and compiles information for the

- hotel's financial records.

Tracks room revenues, occupancy percentages, and other front office operating

- statistics.

Prepares summary of cash, check, and credit card activities, reflecting the hotel's

- financial performance for the day.

Posts room charges and room taxes to guest accounts. Processes guest charge

- vouchers and credit card vouchers.

Verifies all account postings and balances.
Summarizes results of operations and prepares reports for management.
Performs duties of the Front Desk Agent.
Maintains an inventory of vacancies, reservations and room assignments.
Possesses a working knowledge of the reservations department. Takes same day

- reservations and future reservations when necessary. Knows cancellation procedures.

Knows room locations, types of rooms available, and room rates.
Registers arriving guests and assigns rooms.
Coordinates room status updates with the housekeeping department by notifying

- housekeeping of all check-outs, late check-outs, early check-ins, special requests, and
- part-day rooms.

Coordinates guest room maintenance work with the engineering and maintenance

- division.

Uses persuasive selling techniques to sell rooms and to promote other services of the

- hotel.

Knows daily activities and meetings taking place in the hotel.
Reports any unusual occurrences or requests to the manager or assistant manager.
Manages and resolves all guest complaints in a professional and courteous manner.
Processes guest checkouts and handles monetary transactions.
Maintains customers' privacy.
Maintains a high level of professional appearance and demeanor.
Performs other duties as assigned.

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Skills:_