IT-Support (m/f/d) 1st-Level-Support - Apison, United States - Omega Dynamics

Omega Dynamics

Verified Company

Apison, United States

3 weeks ago

Posted by:

Meredith Sinclair

beBee Recruiter

Description

We offer you

You are a product expert for our international ERP systems and automation solutions and support our customers when it comes to 1st level support. We are currently looking for a new colleague to join our team in Langenfeld (NRW) to support our international customer base.

Independent processing of support and service requests from our customers
Consulting our customers on the use of our products
Error analysis and support for our customers in troubleshooting
Execution of simple SQL queries
Organization and execution of user trainings over the phone
Testing of new features
Ticket creation, tracking, and processing using our in-house ticket system
Direct communication with our development teams in Germany and Ecuador
Direct communication with our 2nd level support in Germany and Switzerland

As an IT support employee, you will be the contact person for our global customers in all phases of post-telephone support.

Internationally successful company with strong growth and flat hierarchies, as well as short decision-making processes
Responsible tasks and projects with a high level of responsibility
Intensive training, regular trainings, and development opportunities
Interesting working time models
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