Intake Coordinator - New York, United States - Carter Burden Network

Description

Position Title:
Intake Coordinator, Case Management Unit


Reports to:
Director, Case Management Unit


Catchment Area:
East 59th Street to East 142nd Street, Fifth Ave to East River + Roosevelt Island


Status:
Full-Time


Compensation:
$65,000 annual salary


About CBN:

Carter Burden Network promotes the well-being of older adults 60 and older through a continuum of services, advocacy, arts and culture, health and wellness and volunteer programs, all oriented to individual, family and community needs.

We are dedicated to supporting the efforts of older people to live safely and with dignity.

Carter Burden Network is partially funded by NYC Aging (formally NYC Department for the Aging)


Position Summary:

The Intake Coordinator will be the first point of contact for incoming referrals, assess the needs of older adults and their eligibility for services, manage the waitlist for services, and make referrals as needed.

The Intake Coordinator will work directly with the Case Management Unit Program Director or Assistant Director, and interface with organization staff, subcontractors and partners.

The individual should have the capacity to manage the case management intake process, serve as main point of contact for Meals on Wheels (MOW) related services, and meet deadlines.

Primary Responsibilities:

• Participate in monthly meetings for CBN case management staff and subcontractors
• Participate in weekly meetings for internal case management team
• Conduct intakes using NYC Aging's form
• Ensure that all individuals contacting the Case Management Unit are provided with a comprehensive interview to determine eligibility for services
• Provide referrals as necessary based on needs of client
• Participate in case conferences and advocate for clients as needed
• Provide crisis intervention as needed
• Under the supervision of the Case Management Unit Director, assign clients to internal CBN Case Managers and subcontractors as appropriate to client need and staff expertise
• Manage client wait list and conduct bimonthly checkcalls for those clients
• Serve as main point of contact to communicate weekly meal delivery (MOW) challenges to appropriate staff
• Meet with Case Management Unit Director once weekly for formal supervision and at other times as indicated
• Maintain compliance with NYC Aging regulations regarding services provision, documentation and deadlines
• Utilize online platform to maintain and review detailed records on intakes, referrals and relevant case documentation
• Participate in agencywide staff meetings, events, inservice trainings and conferences
• Attend the required number of trainings as outlined by NYC standards
• Exhibit awareness of agency and community resources and effectively utilize both in the course of working with staff and clients
• Initiate and maintain contact with representatives of the community including strategic partner organizations and government agencies on behalf of clients
• Exhibit ability to work well within agency and engage appropriately with coworkers within and outside of the Case Management Unit
• Stay up to date on relevant issues that relate to the field of aging
• Accept other assignments, as appropriate, to meet the needs of the program and individual clients

Required Qualifications:

• Bilingual Spanish, LMSW with a minimum of 2 years of professional experience or related degree with relevant experience
• Affinity for, and depth of experience in, working with an older adult population
• Passion and sensitivity for CBN's mission
• Strong written and verbal communication skills, and attention to detail
• Ability to work proactively, both independently and collaboratively
• Strong proficiency with database/information management systems and Microsoft Office Suite

CBN offers a generous benefits package for Full Time employees, which includes:

• Health and dental coverage with 100% employer-paid options
• Generous PTO including 15 vacation days, 4 personal days, and 10 sick days accrued annually, in addition to holidays
• Retirement plan with 3% employer contribution plus up to 2% match after one year of service

It is the policy of CBN to provide equal employment opportunity to qualified individuals for employment or advancement without discrimination because of race, color, religion, creed, political association, ancestry, gender, gender identity, sex, sexual orientation, marital status, domestic violence or stalking victim status, national origin, citizen, age, veteran status, pregnancy, handicap disability, genetic, genetic characteristics, or other protected status


Pay:
$65,000.00 per year


Benefits:

• 401(k)
• 401(k)

matching

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Ability to Relocate:

• New York, NY 10021: Relocate before starting work (required)

Work Location:
In person