Conga (Apttus) Cpq Developer/consultant - Chicago, United States - Fanisko

Fanisko

Verified Company

Chicago, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Type:

Full Time

Experience:

5+ Years

Location:

Hybrid (3 days a week)

The Conga (Apttus) CPQ Developer/Consultant will work closely with the clients' business & IT team as well as other internal cross functional team members (offshore & onsite) to resolve reported incidents/service requests and minor enhancement, provide functional/technical consulting services to the Client and internal development/implementation team.

Key Responsibilities:

Understand client business process and technical solution for a set of Conga (Apttus) CPQ &/or Salesforce Sales Cloud
Resolve L2 and L3 service requests & incidents.
Timely resolution of all service requests & incidents with zero SLA breach
Identify and escalate for any work outside contract purview.
Perform RCA for repeated incidents and deploy the permanent fix.
Translate issue description/resolution details from French to English and vice versa.
Create Knowledge asset documents.
Update system appreciation documents.
Identify automation opportunities.
Meet and coordinate with internal and external stakeholders to understand and report problem, requirements for enhancements in the existing implementation.
Resolve & provide solution of incident, problem on Conga (Apttus) CPQ &/or Salesforce Sales Cloud
Able to troubleshoot with debugging skills.
Perform Impact analysis.
Upgrade the knowledge with each release and follow best industry practices and standards while providing the IT solution.
Should perform the Software Unit test before delivering the solution to the users.
Must have experience in ALM & ticketing tools.