Customer Support Specialist - New York City, United States - beBee Professionals

beBee Professionals
beBee Professionals
Verified Company
New York City, United States

1 week ago

Jennifer Smith

Posted by:

Jennifer Smith

beBee Professionals Recruiter
Full time $45,000 - $65,000 Upper Management / Consulting
Description

About beBee:


beBee is a revolutionary professional networking platform that enables professionals to connect genuinely across different industries, share knowledge, insights and opportunities.

Our mission is to create an environment where our members can grow both personally and professionally.

Responsibilities:

  • Provide users with timely and empathetic support through email, chat, and social media by addressing inquiries and resolving issues.
  • Work with the product team to report user feedback and suggest improvements for better user experience.
  • Keep an updated knowledge base of FAQs and support documentation.
  • Analyze customer satisfaction metrics and propose strategies for improving support services.

Experience and Skills:

  • Proven experience in a customer support role with a track record of overachieving.
  • Exceptional communication skills capable of understanding technical solutions clearly in a sympathetic manner.
  • Strong problemsolving abilities with a customerfirst mindset.
  • Familiarity with CRM systems and practices.

What beBee Offers:

  • A chance to make significant impact in a fastpaced innovative environment
  • A supportive, inclusive, dynamic team culture
  • Opportunities for personal growth as well as professional development through continuous learning
  • The opportunity to help shape the future of professional networking by enhancing user satisfaction and engagement

If you are passionate about providing exceptional customer support and excited about helping build a supportive engaged professional community then your place is at beBee.

Come join our mission to transform professional networking; become part of our supportive forward-thinking team. Let's grow together
More jobs from beBee Professionals
See all jobs of beBee Professionals