Product Manager - Phoenix, United States - Amex

Amex

Verified Company

Phoenix, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways.

When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.

Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success.

Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day.

And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?:

Global Merchant Network Services (GMNS) has relationships with millions of merchant businesses, in more than 25 countries, and delivers over $200B in spend.

The people, processes, and technology that support this vital function are evolving to improve the merchant experience and economics.

The Global Strategy & Capabilities (GS&C) team's mission is to deliver a best-in-class premium merchant member experience that will get merchants to not only accept American Express, but openly welcome and recommend us to their customers.

The GMNS Intelligent Automation & Gen AI team plays a pivotal role in partnering across teams to reimagine end-to-end business solutions using intelligent automation and generative AI.

These solutions will optimize business processes, drive performance, and expand revenue generation opportunities.

We are looking for a passionate, experiences, and adaptable Product Manager to deliver this vision partnering with Technology. This is an exciting opportunity to enable new and emerging technologies

Key Responsibilities:

Develop product roadmaps based on vision, strategy, and goals
Collaborate with engineering team and other product owners to define scalable intelligent automation and generative AI solutions that meet stakeholder needs
Document and manage detailed requirements as prioritized feature and user story backlogs that maximize value
Deliver throughout the product lifecycle by leading sprint planning, creating clear sprint/increment goals, and managing delivery of features through the software development lifecycle through to launch and rollout
Monitor key performance metrics and drive continuous improvement on the performance of delivered solutions
Improve efficiency of planning and timetolaunch by contributing to process and working practice improvements
Report on status across the organization on roadmap, progress against goals, and generated value
Stay abreast of the market and the enterprise to identify how best to leverage the value of emerging technologies, such as Generative AI

Minimum Qualifications:

5+ years of indepth experience with Agile methodologies and tools, working directly with scrum teams to launch products and features
Outstanding communication and collaboration skills. Able to simplify complex ideas, navigate crossfunctional teams and build relationships, influence decisions, and deliver on shared objectives
Experience eliciting and defining developmentready requirements from vaguely defined business opportunities
Strong analytical and problemsolving skills. Demonstrated ability to analyze data and processes to identify creative solutions and drive incremental improvements
Proven ability to influence without authority and communicate effectively across all levels of the organization
Highly organized, detail oriented with a proven ability to manage multiple workstreams and solve complex problems

Preferred Qualifications

Experience in project management and process transformation
Understanding of Intelligent Automation and Generative AI to solve business pain points
Experience in using design thinking techniques and UX design and research
Experience working in a regulated environment with an understanding of compliance, control, data governance and integrity processes

Salary Range:
$110,000.00 to $190,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life.

Benefits include: