Bilingual Customer Service Manager - Altamonte Springs, United States - Synchrony

Synchrony

Verified Company

Altamonte Springs, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Description:

What You'll Accomplish as a Customer Service Manager**:

As a Bilingual Customer Service Manager you will lead a team of nonexempt Customer Service representatives, providing leadership, coaching and development.

You will own full supervisory and administrative responsibilities for the team members, and also share with other leaders the responsibility overall for a positive, friendly culture in the center that is customer-centric, productive, and contributes to the growth of the business.

Your goal will be to foster an environment where the staff can deliver the best-in-class customer service experience for our customers.

As their leader, you are their mentor, helping them navigate our culture and realize their personal aspirations.

What You'll Do:

Champion Customers:
Guide and coach your team to anticipate customer needs, create solutions and deliver exceptional customer experiences.

Act as Owners:
Develop & implement programs to motivate employees & stimulate high sense of business ownership & urgency.

Relate and Inspire:

Lead a team of frontline employees and cultivate an environment of trust, teamwork & foster a culture of collaboration and engagement.

Elevate Every Day:

Provide leadership, communication, coaching, development to team of 20-25 nonexempt customer service representatives to drive continuous improvement and innovative solutions that create value for the business and your team.

Directly responsible for leading your team to success driving performance management, ensuring your team is equipped to provide a positive customer/client experience.
Ensure appropriate risk for the business ensuring your team is familiar with and understands the importance of following operating instructions including compliance requirements.
Inspiring and connecting with each team member cultivating an environment of trust, teamwork and personal ownership. Partnering with each team member to understand and help support their personal development.
Project management initiating, planning and executing on key business initiatives.
Be a business partner ability to understand and relate to the business objectives and provide strategic vision and a highquality solution.

-
Work in person at our facility in Altamonte Springs, FL if needed

Qualifications/Requirements you'll need to succeed:

Bachelor's degree or High School Diploma/GED or a minimum of 2 years' experience in a financial services, collection, operations, or customer service setting.

Leadership experience

Minimum of 6 months of proven experience leading a team be prepared to share with us some specific examples of how you've inspired your team and drove performance improvement actions.

Flexible

The hours for this role will vary between 7AM and 12AM Midnight, including working weekend shifts as well as working on holidays like Christmas and Thanksgiving.

Bilingual Ability

Be prepared to show us your fully proficient and fluent in both English and Spanish languages.

- _ Must be within 2.5 hour commute of our facility in Altamonte Springs, FL (located at 965 Keller Road)_

Desired Characteristics you have that will delight us:

Experience leading a team of 25+ team members
_we love passionate leaders and want to hear your stories of leadership successes and learnings_
Excellent organization, prioritization, time management skills _tell us your secret for staying on top of things._
Ability to lead and manage projects to completion, especially managing multiple projects simultaneously _tell us about a project you're most proud._
Proven track record of using sound judgment, decision making and problem solving _we want to hear about how you make decisions and how you solved a complex problem._
Ability to work with all levels across the business including senior leaders internally and with customers (or clients) _we are a family at Synchrony and all our voices matter, tell us how you influence others._
Business acumen _ we want to understand how you connect the dots._

Grade/Level: 08

The salary range for this position is
56, ,000.00** USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
New hires (Level 47) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in posi