Full-Time Customer Service Supervisor - Morgantown, United States - Kohl's

Kohl's Morgantown, United States

3 weeks ago

Full time

Description

Role Specific Information

Job Description

About the Role

In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach, coach, develop and supervise associates while completing all service processes focused on consistent execution and operational efficiency.

What You'll Do

Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service
Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals
Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines
Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl's brand standards
Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices
Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research)

All Supervisor roles at Kohl's are responsible for:

Leading with integrity, honesty and fostering teamwork in an engaged and inclusive culture
Exercising good judgment; taking appropriate partners as needed
Modeling, guiding and providing direction to associates
Demonstrating and coaching a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues
Supporting strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing
Preventing loss by educating associates, monitoring daily store activity and product protection standards, and partnering with Loss Prevention
Monitoring and adjusting resources as the business dictates to support customer needs and workload demands when assigned by a store executive as leader on duty
Use key performance indicators (KPIs) to make informed business decisions that drive overall store results
Accomplishing multiple tasks within established timeframes
Training, monitoring and reinforcing company policies, procedures, standards and guidelines
Maintaining adherence to company safety policies for the safety of all associates and customers
Key holder responsibilities include opening and closing store processes, and providing direction to associates
Other responsibilities as assigned

What Skills You Have

Required

Must be at least 18 years of age or older
Experience supervising teams or associates to include the responsibility for coaching to achieve daily goals
Strong verbal/written communication and interpersonal skills
Flexible availability, including days, nights, weekends, and holidays

Preferred

2 years experience in retail or similar industry

Essential Functions

The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl's may revise this job description at any time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.

Ability to perform the accountabilities listed in the "What You'll Do" Section.
Ability to satisfactorily complete company training programs.
Ability to comply with dress code requirements.
Basic math and reading skills, legible handwriting, and basic computer operation.
Ability to operate and communicate on multiple frequency devices, handheld scanners, and other technology equipment as directed.
Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company.
Perform work in accordance with the Physical Requirements section.

Physical Requirements

Must be able to lift up to 50 lbs. frequently and occasionally over 50 lbs. with a two person lift.
Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push and pull on a frequent basis.
Ability to stand/walk for the duration of a scheduled shift (at least 8 hours).
Ability to visually verify information and locate and inspect merchandise.
Ability to comply with health and safety standards.

Pay Starts At: $17.25

Supervisor Nutrition Services

3 weeks ago

West Virginia University Health System Morgantown, United States

Welcome We're excited you're considering an opportunity with us To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you'll find other important information about this position. · Additional Jo ...
PM Guest Services Supervisor

3 weeks ago

Stonebridge Companies Morgantown, United States

City, State: · Morgantown, West Virginia The purpose of a Guest Services Supervisor is to assist the Guest Service Manager by overseeing the responsibilities of the Front Office staff ensuring that the guests are being serviced in a professional and competent manner. · ESSENTIA ...
PM Guest Services Supervisor

3 weeks ago

Stonebridge Companies Morgantown, United States

City, State: · Morgantown, West Virginia · The purpose of a Guest Services Supervisor is to assist the Guest Service Manager by overseeing the responsibilities of the Front Office staff ensuring that the guests are being serviced in a professional and competent manner. · ESSEN ...
Perioperative Services Technician Supervisor

2 weeks ago

WVU Medicine Morgantown, United States

Welcome We're excited you're considering an opportunity with us To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you'll find other important information about this position. · Supervises t ...
Cash Services Supervisor

1 day ago

Lady Luck Nemacolin Farmington, United States Full time

NOTE:In order to work at a casino in the state of PA, you will be required to apply for and obtain a valid PA Gaming License. Candidates who accept an offer of employment will meet with the Human Resources team who will guide them through the licensing process. · A Cash Services ...
DSP White FT 36 hrs, Sun/ Mon/ Tues 7pm-7am, can be non-driver

2 weeks ago

Sevita Morgantown, United States

REM Community Services , · a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career. You'll join a mi ...
Security Guard

4 days ago

Signal Morgantown, United States Full time

Position Summary: · A Signal Dedicated Guard will conduct static security services for courtyards, offices, pools, and other high value areas to ensure all required access points are properly secured and to ensure protection of property and residents with a high degree of attenti ...
Various Facilities Operations and Maintenance Positions

3 weeks ago

Alakaina Foundation Family of Companies Morgantown, United States

POSITIONS INCLUDE BUT ARE NOT LIMITED TO: · Operations and Maintenance Supervisor · Plumber/ Boiler Tender · General Maintenance Worker · Stock Clerk/ General Maintenance Supervisor · Stock Clerk/ Warehouse · Electrician/ General Maintenance Worker · HVAC Mechanic/ General Maint ...
Route Specialist 5Day NU

2 weeks ago

Coca-Cola Consolidated, Inc. Morgantown, United States

Requisition ID: · Posting Locations: Morgantown · Pay Range: $180.00 Daily rate, depending on experience · Rate Frequency: Daily · Click here to view a Day in the Life of our Teammates · Our Secret Ingredient is our Teammates. · We offer great rewards, competitive pay, career ...
Starbucks Supervisor(Full Time)

3 weeks ago

Stonebridge Companies Morgantown, United States Full time

City, State: · Morgantown, West Virginia · The purpose of a coffee shop supervisor is to monitor staff performance to ensure guest satisfaction through delivery of prompt, courteous service in accordance with brand standards while maintaining safe and profitable operations. · ...
Centralized Scheduler- Radiology

4 days ago

WVU Medicine Morgantown, United States Full time

Responsible for scheduling, cancelling, rescheduling and registering of outpatient visits and procedures for multiple ambulatory clinics, by collecting all necessary information for schedule and registration preparation. The completions of the responsibilities listed are handled ...
Mgr Anesth Tech Supp Svcs

1 week ago

WVU Medicine Morgantown, United States Full time

Manages, coordinates and evaluates all elements of financial, material, and human resources in the provision of Anesthesia Technical Support Services in Surgical Services. Collaboratively with Director, activates divisional strategic planning initiatives supporting WVU Medicine's ...
Centralized Scheduler

3 weeks ago

WVU Medicine Morgantown, United States Full time

Responsible for scheduling, cancelling, rescheduling and registering of outpatient visits and procedures for multiple ambulatory clinics, by collecting all necessary information for schedule and registration preparation. MINIMUM QUALIFICATIONS: · EDUCATION, CERTIFICATION, AND/OR ...
Phlebotomy Supervisor

2 weeks ago

WVU Medicine Morgantown, United States Full time

Under the general supervision of the Director of Laboratory, the Supervisor coordinates and supervises laboratory phlebotomy activities within assigned areas in a manner designed to increase work efficiency and accuracy. Also, provides clinical laboratory services to patients in ...
Clinical Auth Specialist, LPN

2 days ago

WVU Medicine Morgantown, United States Full time

The Clinical Authorization Specialist will support the authorization department through utilization of clinical knowledge with associated treatments. Provides analysis of medical records to determine medical necessity in the clinical record and provides feedback to the providers ...
Centralized Scheduler

1 week ago

WVU Medicine Morgantown, United States Full time

Responsible for scheduling, cancelling, rescheduling and registering of outpatient visits and procedures for multiple ambulatory clinics, by collecting all necessary information for schedule and registration preparation. The completions of the responsibilities listed are handled ...
Licensed Practical Nurse

4 days ago

Interim HealthCare Careers Morgantown, WV, United States Full time

Licensed Practical Nurse · In Morgantown, WV · Founded in 1966, our commitment to our employees is expressed through our passion to put patients first; a culture that values and appreciates nurses; and our ongoing efforts to advocate for our employees in ways that elevate thei ...
Retail Operation Specialist

3 weeks ago

Goodwill of Southwestern Pennsylvania Morgantown, United States Full time

Job Details · Description · Start a driving career with Mission logistics LLC powered by Goodwill. We offer multiple driving experiences including Over-the-Road (O.T.R), local tracker trailer, and local box trucks with lift gates. Learn more about working at Mission Logistics L ...
In-home Caregiver

4 days ago

Village Caregiving - Bowling Green Morgantown, United States

Job Summary: · Village Caregiving in Bowling Green is seeking a compassionate and dedicated In-home Caregiver to provide quality care to clients in Morgantown, KY. · This is a part-time hourly position in the healthcare/medical field and requires an individual contributor who is ...
Assistant Restaurant Manager

1 week ago

Primanti Bros. Restaurant and Bar Morgantown, United States

Come and join a winning team here at Primanti Bros. Restaurant and Bar, where we are not just another sports bar, not just another family-friendly restaurant, and not just a sandwich shop. Be a part of an iconic brand originating in Pittsburgh, PA that is just a little bolder and ...