Aircraft On Ground Specialist Helpdesk - Chipley, United States - Aurora Ventures

Aurora Ventures

Verified Company

Chipley, United States

3 days ago

Posted by:

Michael Johnson

beBee Recruiter

Main tasks and responsibilities

Receive AOG and line maintenance customer inquiries, determine scope, develop and offer solutions for the customer in collaboration with the UMT team, support the team in preparation, execution, and follow-up, read and understand manuals and parts catalogs to determine necessary spare parts and prepare orders
Initiate AOG spare part orders and transports (if necessary in SAP), track them, carry out express withdrawals, create goods issues, answer inquiries, receive AOG deliveries or hand them over to the carrier, support the supply chain e.g. ongoing reorders of Smart Parts, dispatch runs, support/representation of direct parts sales
Answer or forward customer inquiries regarding AOG support options, spare part availability, and lead times
Ensure after-hours support for internal BAS departments, answer phone calls, provide information, forward inquiries to the appropriate departments
Special tasks; participate in or lead projects

Requirements (education, knowledge, skills)

Completed commercial or technical education
Very high willingness to serve and customer orientation
Very good knowledge of internal processes and relationships
Good knowledge of English
Knowledge and interest in working with PCs (Windows applications and ERP software, SAP)
High organizational skills