Employee Customer Service - Wauhillau, OK, United States - Emerald Enterprises

Emerald Enterprises

Verified Company

Wauhillau, OK, United States

2 days ago

Posted by:

James Miller

beBee Recruiter

Freelance

Description

About Us

Ackermann Instrumente GmbH, located in Rietheim-Weilheim near Tuttlingen in southern Germany, has been developing, manufacturing, and distributing a variety of innovative solutions since 1954, particularly in the fields of open and minimally invasive surgery, as well as ligature and spinal implants.

Responsibilities

Customer support for our ecommerce platform, one of the first online stores for surgical instruments in Germany
Support for our international partners and dealers
Telephone and electronic customer service
Ensuring customeroriented, timely, and costoptimized order processing from order entry to the creation of shipping and export documents
Interdepartmental resolution of customer inquiries
Return processing
Maintenance of master data

Qualifications

Successfully completed commercial training
Knowledge of customer service is an advantage
Knowledge of the ERP system Majesty is an advantage
Knowledge of surgical instruments is an advantage
Good knowledge of English and other foreign languages is an advantage
Good knowledge of common office applications
High social and communication skills
High level of teamwork
High level of independent work and initiative

What We Offer

A diverse and exciting range of tasks
A lot of responsibility, empowerment, and development opportunities
Modern and appreciative work environment
A young, strong, and international team
Extensive incentives such as Hansefit, Jobrad, company pension scheme subsidy, and more