Service Desk Agent - Spencer, WI, United States - Diamond Dynamics

Diamond Dynamics

Verified Company

Spencer, WI, United States

2 weeks ago

Posted by:

James Miller

beBee Recruiter

Freelance

Description

What to expect:

Central point of contact (m/f/d) for all issues of our customers and employees
Acceptance, recording and prioritization of inquiries and fault reports (telephone, email, ticket)
Solutionoriented processing of IT problems and requirements in first and second level support, for example in the areas of operating systems, office applications, hardware while adhering to response and processing times (SLAs)
User management in SAP and Active Directory
Maintenance of the IT knowledge database through documentation (Confluence) of occurring problems and linking them with their solutions
Participation in shaping and optimizing our internal processes

What you bring:

Completed commercial or technical vocational training, for example as an IT specialist for system integration, IT system salesman or comparable qualification, also open to career changers with IT affinity
Professional experience in the IT sector desirable
Good IT knowledge (client, networks, Windows, etc.)
High customer and service orientation
Independent, structured and analytical way of working
Teamwork and collegial behavior
Very good German language skills in spoken and written form

What we offer you:

Mobile work (60% of monthly working time), flexible working hours, collective agreement for utility companies, company pension scheme and asset formation, individual further training opportunities, diverse learning opportunities, health management, company fitness with Hansefit, bicycle leasing, employee parking spaces, travel cost subsidy, regular team and company events and