Junior IT Engineer providing IT support at the first level" - Blue Clay Farms, NC, United States - Terra Nova Group

Terra Nova Group
Terra Nova Group
Verified Company
Blue Clay Farms, NC, United States

4 days ago

James Miller

Posted by:

James Miller

beBee Recruiter
Freelance
Description
What to expect at Blue Clay Farms, NC?

  • You will be the first point of contact for employees seeking technical support via phone or the ticketing system
  • You will handle remote troubleshooting through diagnostic techniques and relevant questions
  • You will determine the best solution based on the problem and details provided by the user and guide employees through the problemsolving process
  • You will provide detailed information about IT products or services
  • You will document all steps, events, and the solution to a problem
  • You will relay feedback or suggestions from employees
  • You will identify potential improvements to procedures and processes
Requirements

What should you bring?

  • You have completed education or a degree in IT or have proven technical skills equivalent to a degree
  • Ideally, you have previous experience as a helpdesk technician or in another customer support role
  • You work with a positive and friendly attitude and have good communication skills
  • You are customeroriented and have patience when dealing with difficult customers
  • You have strong problemsolving and analytical skills
  • You have good to excellent German and English language skills, both written and spoken
We offer

What do we offer you?

  • Challenging and responsible tasks and exciting projects
  • Diverse career and development opportunities in an international company
  • Intensive training
  • Permanent position within an ambitious team with flat hierarchies and open communication
  • Attractive and modern work environment
  • Best worklife balance through flexible working hours and home office options
  • Company
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