Delivery Director, Professional Services - Newport Beach, United States - SAP

SAP

Verified Company

Newport Beach, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

We help the world run better

What you Will Do:

The "Services Delivery Director, Professional Services" performs in a leadership capacity within their assigned consulting services team. The SDD will help achieve specified business targets, provide delivery governance, project oversight, and support the deal execution process.

In this role, the SDD would:

Manage their teams and develop the talent potential of each team member and comply with SAPs high standards of administrative and cultural excellence.
Effectively collaborate with other departments of SAP and externally with partners and Systems Integrators consistent with SAP's Customer Engagement Lifecycle (CEL).
Coordinate PMO and Engagement Delivery staffing / resource allocation across MU including working with Services Sales leadership and other Services Delivery leadership to proactively determine upcoming Services needs and identify potential deficiencies
Manage Market Unit financials including utilization, revenue forecasting and meeting budget metrics.
Work with Solution Center and pursuit teams to ensure proposal margin, staffing and timeline meets Market Unit targets.
Work with Finance team and PMO teams to keep red projects to a minimum and projects where there is revenue leakage to a minimum.
Participate as point of escalation for Services Sales and License Sales when project issues are identified, and SAP management is needed to help resolve issues
Position SAP Services in support of the success of the customer.

What you Bring:

10+ years SAP services sales and implementation experience including services management experience.
SAP implementation and team leadership experience required.
Proven ability to build trusted relationships with customer executive level, preferably Clevel customers.
Ability to effectively manage and resolve customer escalations.
Experience working in a global organization and proven record leading virtual and crosscultural teams
Bachelor's degree or equivalent experience

Meet your
Team:

In this partially billable role, the SDD will work closely with selected customers, the MU Services Leaders, Services Account Executives, Delivery Executives, Program and Project Managers to ensure the overall success of pursuits, implementations, and customer relationships.

We build breakthroughs together

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best.

At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

We ultimately believe in unleashing all talent and creating a better and more equitable world.

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.