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    Front Desk Agent - Philadelphia, United States - Fitler Club

    Fitler Club
    Fitler Club Philadelphia, United States

    2 weeks ago

    Default job background
    Description

    Fitler Club is a members-only lifestyle club for the leaders and influencers shaping the future of Philadelphia. Fitler Club houses a long list of luxury amenities including dining, social spaces, hotel rooms, 25,000 sq. ft gym, lap pool, spa, co-working, and event spaces.

    Overview:

    The Member Services Agent is responsible for providing a superior experience to each member and guest and to serve as an ambassador for Fitler Club. They will make the first impression upon our members and guests by extending a warm welcome, providing information about the Club and local area, directions, and offering our full range of amenities and services. The Member Services Agent will anticipate member needs and manage all requests with a sense of urgency and will maintain a proactive approach to providing solutions.

    Responsibilities:

    • Consistently following the Clubs Guest Service procedures and standards while assisting guests at all reception locations
    • Develop familiarity with members and their families, learning and using member names
    • Provide a superior arrival and departure experience in a confident, professional and friendly manner
    • Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
    • Monitoring and coordinating Club Driver upon member request
    • Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift
    • Communicate pertinent member information to designated departments/personnel (i.e., special requests, amenity delivery)
    • Maintain confidentiality of all members and Club information
    • Attention to detail in order to ensure the security of Club and guest room access.
    • Understand and execute Clubs accounting standards ensuring accurate settlement of folios, member accounts, routing of charges and adjustments following cash handling policies
    • Document all guest requests, concerns, or issues immediately and notify designated department/personnel to resolve the situation and follow up to ensure completion and member satisfaction
    • Performs all other duties as directed by immediate supervisors
    • Work as a team, effectively communicating with management, housekeeping team, the Field House team, and all other departments in order to fulfill and address any issues or needs requested by members and or other associates
    • Ensure that member and associate areas are maintained in a safe and secure environment
    • Maintain confidentiality of all members and Club information
    • Follow grooming and uniform standards established for this role
    • Work as a team, effectively communicating with management and co-workers
    • Perform all other duties as directed by immediate supervisors

    Qualifications:

    • Previous hotel, private club, fitness center or similar hospitality Front Desk/Reception experience preferred
    • Excellent telephone etiquette and guest recovery skills
    • Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook, and hospitality software
    • Requires strong communication skills, ability to multi-task, and attention to detail
    • Ability to follow directions well, make quick decisions, and keep organized while under pressure
    • Move, bend, lift, carry, push, pull, and the ability to lift weights, plates, dumbbells, kettle-bells, etc.
    • Stand or walk for an extended period or for an entire work shift. It requires repetitive motion.
    • Must be dependable and available to work within the club on weekends, nights and/or holidays based on business demands
    • Punctuality and regular and reliable attendance

    Benefits:

    • Health Care Plan (Medical, Dental & Vision)
    • Retirement Plan (Safe Harbor 401k, Traditional & Roth Options)
    • Life & AD&D Insurance
    • Paid Time Off (Vacation, Sick & Holidays)
    • Paid Short Term Disability
    • Family Leave (Paid Maternity & Paternity)
    • Professional Training & Development
    • Complimentary Meals & Snacks in our Employee Cafeteria
    • Wellness Programs & Resources
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