Customer Service Representative Arizona Lottery - Phoenix, United States - Pollard Banknote Limited

Pollard Banknote Limited

Verified Company

Phoenix, United States

3 days ago

Posted by:

Mark Lane

beBee recruiter

Description

Customer Service Representative:

Arizona Lottery

(Sky Harbor, Full Time):

Pollard Banknote is seeking highly driven, customer focused Customer Service Representatives to work on the Arizona Lottery Account.

Under the direction of the Customer Service Manager, the Customer Service Representative will perform a variety of tasks.

This position will interact with customers via telephone, in person, and through correspondence, by providing game information, policies and procedures, and rules and regulations.

The incumbent will perform research and resolve various customer problems and complaints.

What you will do:

Interact inperson with customers by selling and redeeming tickets, answering questions, providing materials, and explaining processes and games
Handle phone inquiries including providing winning numbers, explaining games, mailing requested materials, transfer calls to other depts.
Handle cash transactions and balancing; Prepare bank deposits; Perform daily bank reconciliations, fiscal transactions, and reconciliation reports
Prepare a variety of written correspondence
Perform data entry
Operate a computer, ticket terminals, calculator, and various office equipment
Other duties as assigned

You will need:

High School Diploma or GED
Minimum two (2) years' experience in a customer service environment
Prior experience handling cash transactions is required
Knowledge of lottery games and products
Ability to communicate clearly and effectively, both verbally and in writing
Demonstrated experience working with confidential information
Demonstrated troubleshooting and problemsolving experience
Microsoft office/ data entry experience required
Basic mathematical skills required
Knowledge of State and Lottery laws, rules, regulations and agency policies and procedures is an asset
Ability to speak Spanish is considered an asset
Able to sit, stand, end, stretch at a minimum of 50% of the time

Pollard (U.S.) Ltd.

provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.