- In the absence of the Customer Service Manager, supervise the performance of all duties and responsibilities of all Front End Associates
- Manage the Front End during designated hours a minimum of three days a week per standard practice guidelines
- Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast and easy customer service
- Serve as a model for customer service and instills this value in all associates
- Manage and achieve Food Lion service standards as delegated by the Customer Service Manager
- Maintain an efficient and productive Front End operation
- Support the achievement of budgeted financial and operating results for the Front End
- Ensure Front End schedules are written to provide extraordinary customer service at all times per standard practice guidelines
- Understand and follow all company, Front End, Food Safety and Workplace Safety standard practice and policies
- Ensure that all advertising and sales promotion materials applicable to the Front End are properly utilized
- Observe and correct all unsafe conditions that could cause associate or customer accidents
- Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
- Monitor shrink and ensure that inventory and moneys are accounted for; provide coaching for associates to recognize and prevent losses
- Ensure compliance with local, state and federal regulations
- Provide recognition of accomplishments and offer coaching when necessary
- Train and develop Office Assistants and Cashiers
- Ensure office functions are completed accurately and on time
- Communicate all cash variances to the Customer Service Manager
- Research over/short discrepancies as reported by the Food Lion Customer Support Center on the weekly over/short report, report updated information or variances to the Customer Service Manager/Store Manager and Store Sales Accounting if necessary
- Ensure Front End associates operate registers and serve customers in accordance with established policies and procedures
- Maintain proper knowledge of all sales associate register functions and Front End accounting services which include all Office Assistant functions
- In the absence of the Customer Service Manager, maintain Front End equipment and place service calls in an efficient manner
- Successfully complete Computer Based Training (CBT) and Training Aid courses
- Perform all other duties and projects as assigned
- A high school graduate or equivalent preferred
- Excellent interpersonal, organizational, communication and customer service skills
- Must be able to perform the job duties and responsibilities of Office Assistant
- Good understanding of store operations preferred
- Ability and willingness to learn multiple tasks and technical requirements of the job
- Ability to use technical information to solve problems
- Ability to lead and direct others
- Must meet minimum age requirements to perform specific job functions
- Must be able to meet the physical requirements of the position, with or without reasonable accommodations
- Ability to use computers and other communication systems required to perform job functions
- Ability to push or pull up to 2000 pounds using a pallet jack
- Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
- Pull or push up to 75 lbs. on occasion
- Stand 100% of the time, frequently walking short distances
- Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
- Perform repetitive hand and arm motions
- Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
- Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
- Meet established volume activity standards for the position
- Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
- Have sufficient visual ability to check ID cards, checks, invoices and other written documents
- In the absence of the Customer Service Manager, supervise the performance of all duties and responsibilities of all Front End Associates
- Manage the Front End during designated hours a minimum of three days a week per standard practice guidelines
- Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast and easy customer service
- Serve as a model for customer service and instills this value in all associates
- Manage and achieve Food Lion service standards as delegated by the Customer Service Manager
- Maintain an efficient and productive Front End operation
- Support the achievement of budgeted financial and operating results for the Front End
- Ensure Front End schedules are written to provide extraordinary customer service at all times per standard practice guidelines
- Understand and follow all company, Front End, Food Safety and Workplace Safety standard practice and policies
- Ensure that all advertising and sales promotion materials applicable to the Front End are properly utilized
- Observe and correct all unsafe conditions that could cause associate or customer accidents
- Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
- Monitor shrink and ensure that inventory and moneys are accounted for; provide coaching for associates to recognize and prevent losses
- Ensure compliance with local, state and federal regulations
- Provide recognition of accomplishments and offer coaching when necessary
- Train and develop Office Assistants and Cashiers
- Ensure office functions are completed accurately and on time
- Communicate all cash variances to the Customer Service Manager
- Research over/short discrepancies as reported by the Food Lion Customer Support Center on the weekly over/short report, report updated information or variances to the Customer Service Manager/Store Manager and Store Sales Accounting if necessary
- Ensure Front End associates operate registers and serve customers in accordance with established policies and procedures
- Maintain proper knowledge of all sales associate register functions and Front End accounting services which include all Office Assistant functions
- In the absence of the Customer Service Manager, maintain Front End equipment and place service calls in an efficient manner
- Successfully complete Computer Based Training (CBT) and Training Aid courses
- Perform all other duties and projects as assigned
- A high school graduate or equivalent preferred
- Excellent interpersonal, organizational, communication and customer service skills
- Must be able to perform the job duties and responsibilities of Office Assistant
- Good understanding of store operations preferred
- Ability and willingness to learn multiple tasks and technical requirements of the job
- Ability to use technical information to solve problems
- Ability to lead and direct others
- Must meet minimum age requirements to perform specific job functions
- Must be able to meet the physical requirements of the position, with or without reasonable accommodations
- Ability to use computers and other communication systems required to perform job functions
- Ability to push or pull up to 2000 pounds using a pallet jack
- Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
- Pull or push up to 75 lbs. on occasion
- Stand 100% of the time, frequently walking short distances
- Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
- Perform repetitive hand and arm motions
- Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
- Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
- Meet established volume activity standards for the position
- Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
- Have sufficient visual ability to check ID cards, checks, invoices and other written documents
- In the absence of the Customer Service Manager, supervise the performance of all duties and responsibilities of all Front End Associates
- Manage the Front End during designated hours a minimum of three days a week per standard practice guidelines
- Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast and easy customer service
- Serve as a model for customer service and instills this value in all associates
- Manage and achieve Food Lion service standards as delegated by the Customer Service Manager
- Maintain an efficient and productive Front End operation
- Support the achievement of budgeted financial and operating results for the Front End
- Ensure Front End schedules are written to provide extraordinary customer service at all times per standard practice guidelines
- Understand and follow all company, Front End, Food Safety and Workplace Safety standard practice and policies
- Ensure that all advertising and sales promotion materials applicable to the Front End are properly utilized
- Observe and correct all unsafe conditions that could cause associate or customer accidents
- Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
- Monitor shrink and ensure that inventory and moneys are accounted for; provide coaching for associates to recognize and prevent losses
- Ensure compliance with local, state and federal regulations
- Provide recognition of accomplishments and offer coaching when necessary
- Train and develop Office Assistants and Cashiers
- Ensure office functions are completed accurately and on time
- Communicate all cash variances to the Customer Service Manager
- Research over/short discrepancies as reported by the Food Lion Customer Support Center on the weekly over/short report, report updated information or variances to the Customer Service Manager/Store Manager and Store Sales Accounting if necessary
- Ensure Front End associates operate registers and serve customers in accordance with established policies and procedures
- Maintain proper knowledge of all sales associate register functions and Front End accounting services which include all Office Assistant functions
- In the absence of the Customer Service Manager, maintain Front End equipment and place service calls in an efficient manner
- Successfully complete Computer Based Training (CBT) and Training Aid courses
- Perform all other duties and projects as assigned
- A high school graduate or equivalent preferred
- Excellent interpersonal, organizational, communication and customer service skills
- Must be able to perform the job duties and responsibilities of Office Assistant
- Good understanding of store operations preferred
- Ability and willingness to learn multiple tasks and technical requirements of the job
- Ability to use technical information to solve problems
- Ability to lead and direct others
- Must meet minimum age requirements to perform specific job functions
- Must be able to meet the physical requirements of the position, with or without reasonable accommodations
- Ability to use computers and other communication systems required to perform job functions
- Ability to push or pull up to 2000 pounds using a pallet jack
- Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
- Pull or push up to 75 lbs. on occasion
- Stand 100% of the time, frequently walking short distances
- Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
- Perform repetitive hand and arm motions
- Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
- Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
- Meet established volume activity standards for the position
- Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
- Have sufficient visual ability to check ID cards, checks, invoices and other written documents
-
Customer Service Representative
2 weeks ago
Pratt Industries Gastonia, United States**Customer Service Representative - Gastonia, NC** · CAROUSEL_PARAGRAPH · Gastonia, North Carolina · Customer Service · Pratt - Triad Packaging ** Share Job** · ** Job Description** · POSITION TITLE: Customer Service Representative · POSITION SUMMARY: Provides a variety of ...
-
Customer Service Representative
1 day ago
CaroMont Health Gastonia, United StatesThe Customer Service Representative is to perform the duties involved in handling a variety of account inquiries from patients, responsible parties, persons representing patients, employees or insurance companies. The Customer Service Representative Customer Service Representativ ...
-
Sales & Customer Service Associate
2 weeks ago
Massage Envy Gastonia, United StatesOverview: · We are seeking Sales and Wellness Advisors for our Massage Envy location We offer competitive pay and a culture that focuses on growth and success. If you are looking to develop a loyal clientele and join a locally owned and operated franchise, come join our team · ...
-
customer service representative
2 weeks ago
Family Dollar Gastonia, United StatesFamily Dollar - 111-D WEST GARRISON BLVD [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Compl ...
-
Customer Service Representative III
2 days ago
The Dixon Group Dallas, United StatesDixon Quick Coupling is seeking an enthusiastic Customer Service professional to join our team in Dallas, North CarolinaResponds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves complex or unusual requests and problems that ...
-
Customer Service Representative III
2 days ago
Dixon Incorporated Dallas, United StatesDixon Quick Coupling is seeking an enthusiastic Customer Service professional to join our team in Dallas, North Carolina Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves complex or un Customer Service Representativ ...
-
Customer Service Technician
3 weeks ago
BlueSky Innovations Matthews, United StatesMatthews is the leading supplier of cinema-specific products and equipment to German cinemas. Our customer base includes not only cinemas, but also providers of other leisure facilities such as amusement parks and arenas. We are currently looking for a CUSTOMER SERVICE TECHNICIAN ...
-
NESCO Inc Gastonia, United States Part timeNesco Resource is now hiring for Part Time Crisis Line Advocate positions at a facility in Gastonia. Training on the job Awesome perks include paid benefits once hired on Apply Now · Responsibilities: · Support clients through the judicial process including court accompaniment. ...
-
Lead Customer Service Representative
2 weeks ago
Circle K Stores, Inc. Gastonia, United StatesStore : 2509 S New Hope Rd, Gastonia, North Carolina 28056 Availability - Shift/ Days Flexible Availability Lead Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be c Customer Service Representative, Cus ...
-
Customer Service
1 week ago
U-Haul Pineville, United StatesLocation: · 13401 Lancaster Hwy, Pineville, North Carolina 28134 United States of America · Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Represen ...
-
Customer Service Representative Front Desk
2 weeks ago
Gsmsince1927 Gastonia, United StatesGreat Pay & Benefits · Gastonia, NC, USA · Hourly · Full Time · *Paid time off, holidays, medical, dental, vision, short term disability, term life, recruitment incentive bonus, profit sharing, 401K, wellness program, employee assistance program* · **About GSM Services** · ...
-
Customer Service Representative
2 weeks ago
Collins Cleaners Belmont, United StatesJob Description · Job DescriptionCollins Cleaners is looking to hire a full-time Customer Service Representative (CSR) to work in our Belmont, NC location with a can-do attitude to ensure overall satisfaction of our customers' cleanings. This Customer Service Representative posit ...
-
Customer Service Representative
2 weeks ago
Marmon Holdings, Inc. Belmont, United StatesTHERMOFORM PLASTICS INC · Come join a team where People make the difference As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to att ...
-
Customer Service
2 weeks ago
Foxriverhd Davidson, United States**The Windy City Motorcycle Company** * Respond to incoming calls from customers and provide accurate answers and guidelines related to the status updates on their motorcycle. · Update customers on the status of their Motorcycle via phone calls, texts, and email. · Develop cust ...
-
Customer Service
2 weeks ago
VS America, Inc. Charlotte, United StatesJob Description · Job DescriptionAbout VS America, Inc: · VS America, Inc is a leading provider of high-quality furniture and educational solutions, committed to delivering exceptional products and services to our customers. We are currently seeking a dedicated, bilingual Custome ...
-
Customer Service
1 week ago
Xpress Global Systems (XGSI) Charlotte, United StatesOverview:At Xpress Global Systems (XGS), we are Delivering a World of Difference, One Truck Load at a Time . We are looking for hardworking, intelligent people with a relentless dedication to safety, quality, and customer service.The XGS Customer Service Representative is an entr ...
-
Customer Service
2 weeks ago
Xpress Global Systems, LLC Charlotte, North Carolina, United States PermanentOverview: · At Xpress Global Systems (XGS), we are Delivering a World of Difference, One Truck Load at a Time. We are looking for hardworking, intelligent people with a relentless dedication to safety, quality, and customer service. · The XGS Customer Service Representative is an ...
-
Customer Service
1 week ago
Smarte Carte Charlotte, United States Full time** Customer Service & Production Coordinator - Charlotte, NC - Full-Time** · **Job Category****:** Operations **Requisition Number****:** CUSTO001869 Showing 1 location **Job Details** · **Description** · **Customer Service & Production Coordinator** · **Charlotte, NC - Full- ...
-
Customer Service Specialist
3 weeks ago
Carolina Foods, Inc. Charlotte, United StatesCarolina Foods is the maker of Duchess Brand snacks and creator of one of America's first Honey Buns. Our business has been in operation for more than 80 years, and our products are synonymous with quality, innovation, and a longer shelf-life. We are a manufacturer of sweet baked ...
-
Customer Service Representative
2 weeks ago
MegaForce Bessemer City, United StatesAn employee in this class is responsible for providing reception, customer service, and accounts receivable work for the City. Work involves public contact functions and coordination with other departments within the Citys organizational structure. Customer Service Representative ...
FT Assistant Manager Customer Service - Gastonia, United States - Food Lion
Description
Job Title: Assistant Customer Service ManagerSuccess Factors Job Code:
Department: Front End
Reports To: Customer Service Manager
Primary Purpose:
Manage customer service on the Front End. Operate the Front End according to front end standard practice and in compliance with policies, security measures and regulations. Achieve business goals while fostering an environment that produces high levels of customer satisfaction and associate moral. Maximize sales by providing extraordinary customer service and minimize shrink through proper utilization of standard practices.
Duties and Responsibilities:
Job Title: Assistant Customer Service Manager
Success Factors Job Code:
Department: Front End
Reports To: Customer Service Manager
Primary Purpose:
Manage customer service on the Front End. Operate the Front End according to front end standard practice and in compliance with policies, security measures and regulations. Achieve business goals while fostering an environment that produces high levels of customer satisfaction and associate moral. Maximize sales by providing extraordinary customer service and minimize shrink through proper utilization of standard practices.
Duties and Responsibilities:
Job Title: Assistant Customer Service Manager
Success Factors Job Code:
Department: Front End
Reports To: Customer Service Manager
Primary Purpose:
Manage customer service on the Front End. Operate the Front End according to front end standard practice and in compliance with policies, security measures and regulations. Achieve business goals while fostering an environment that produces high levels of customer satisfaction and associate moral. Maximize sales by providing extraordinary customer service and minimize shrink through proper utilization of standard practices.
Duties and Responsibilities: