Public Safety Dispatcher - Fort Liberty, United States - US Army Installation Management Command

US Army Installation Management Command

Verified Company

Fort Liberty, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Duties:

Responsible for caller interrogation to determine the problem and the nature of the call.
Perform crisis intervention with distraught emergency callers during highrisk situations until appropriate emergency field units arrive on scene.
Manipulate computer keyboard to acknowledge or defer alarms, determine the priority level of each alarm generated, determine the operational procedures for the alarm, and act in accordance with standard procedures.
Access multiple National Database Systems to obtain data pertaining to driver's license, vehicle, registration, identity, criminal history and other highly sensitive law enforcement information.
Notify police, fire department, and other agencies concerning incidents when needed. Refer nonemergency callers to appropriate agencies.

Requirements:

Conditions of Employment:

This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Secret security clearance or access for the duration of employment. A background investigation and credit check are required.
The duties of this position meet the criteria for compliance with Federal and Department of the Army Drug Free Workplace Programs. Detection of the presence of drugs is warranted.
This position requires the completion of a preemployment Physical Examination and an annual examination thereafter to ensure the continued, required level of physical health and ability or fitness to perform the duties of the position.
This position requires the incumbent to comply with organization uniform policy, and you may be required to wear a uniform.
This position has been designated "Mission Essential".
In the event of severe weather conditions or other such emergency type situations (natural or manmade disaster) the incumbent is required to report to work or remain at work as scheduled to support mission operations.
This position requires shift work to provide coverage on evenings, weekends, holidays, or special situations.
This position requires the employee to obtain and maintain the North Carolina State Division of Criminal Information (DCI) Operator Access Level II Certification within the first 6 months of employment.
This position requires the employee to obtain and maintain the Cardiopulmonary Resuscitation (CPR) Certification within the first 6 months of employment.
This position requires the employee to obtain and maintain the Department of Defense (DoD) Telecommunicator Level I and the Telecommunicator Level II Certification within the first 6 months of employment.
This position requires the incumbent to obtain and maintain a Department of Defense (DoD) Hazardous Materials Awareness Certification within the first 6 months of employment.
This position requires the employee to possess the Emergency Medical Dispatcher Certification.
This position requires the employee to obtain and maintain the Emergency Police Priority Dispatch System Certification within 6 months of employment.
This position requires the employee to obtain and maintain the Emergency Fire Priority Dispatch System Certification within 6 months of employment.
This position requires the incumbent to successfully complete Continuing Dispatch Education (CDE) throughout employment.
In accordance with AR 69011, this position has been designated as "Key" and shall not be vacated during a national emergency or mobilization as doing so would seriously impair the capability of the organization to function effectively.
The incumbent must be exempted from recall to active duty and will receive training to ensure mission accomplishment of sustaining base operations during mobilization.
CONDITIONS OF EMPLOYMENT continue below ADDITIONAL INFORMATION

Qualifications:

Who May Apply:
US Citizens
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Specialized Experience: One year of specialized experience which includes: Answering emergency and non-emergency calls for police, fire, or ambulance assistance; Dispatching emergency personnel and vehicles as needed in accordance with priority level procedures; Operate dispatching communications software to log calls, prepare reports of activities, and assist with medical dispatching until appropriate emergency units arrive. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06).
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Proficiency Required: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors.

Emergency Medical Dispatch certificationYou will be evaluated on the basis of your level of competency in the following areas:

Customer Service (Clerical/Technical)
Interpersonal Skills
Manages and Organizes Information
Technical Competence

Education:

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement