IT Service Desk employee in a production environment - West Union, United States - Nexus Innovations
Description
Job ID: ; Location(s): Attendorn-Ennest
Your Responsibilities
- Receiving and documenting requests and incidents from the PC and application environment of the Viega Group (on-site, via telephone, email, and ServiceNow)
- Independently solving and monitoring requests and incidents, as well as troubleshooting and collaborating with 2nd level support
- Integration of production systems and modules into company infrastructures, ensuring smooth operation of these systems with the IT components used
- Installation of applications and Windows systems, as well as on-site support (e.g. setup, initial training, repairs, and relocations)
- Participation in process optimization in the area of support structures and documentation of configuration changes and updates
- Execution of defined backup and recovery processes for client and machine systems
- Participation in maintenance and expansion of local network infrastructure (LAN, WLAN)
- Participation in local IT projects
Your Profile
- Successfully completed IT vocational training
- Several years of professional experience in the IT department of a manufacturing company, as well as experience with integrating technical systems into IT infrastructures
- Professional experience in
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