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    Operations Change Consultant - Charlotte, United States - Bank of America

    Bank of America
    Bank of America Charlotte, United States

    4 days ago

    Bank of America background
    Description
    Operations Change Consultant – Global Payments Operations page is loaded

    Operations Change Consultant – Global Payments Operations

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    locations

    Charlotte

    Richmond

    Scranton

    time type

    Full time

    posted on

    Posted Today

    job requisition id


    Job Description:


    At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.

    Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

    One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world.

    We're devoted to being a diverse and inclusive workplace for everyone.

    We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

    Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

    Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.

    Join us

    The Global Payment Operations (GPO) organization delivers global wire transfers and ACH payments for internal and external bank clients and supports end-to-end payment execution and investigations for transactions initiated through various channels.

    The team also provides sanctions screening on transactions for multiple products, in accordance with policies established by the Global Economic Sanctions Compliance team.

    Line of business job description : The GPO Change Consultant provides consulting expertise to the GPO organization in support of operations excellence and change initiatives, ensuring execution of all operational readiness tasks.

    You will play a fundamental and influential role in helping to drive our GPO roadmap which focuses on delivering one function, one process and one platform for each of our 5 Centers of Excellence within GPO while delivering all product, technology and/or operations sponsored projects.

    This role requires a thorough knowledge of the operations area where you will be able to assess and analyze the impact of new initiatives globally across GPO.


    Job Description:


    This job is responsible for handling medium to large projects for a Line of Business that may be regional or national in scope.

    Key responsibilities include recommending policy and procedural changes and developing measurement criteria and project plans such as cost and resource estimates.

    Job expectations include working with senior management to evaluate current methods and develop strategies to implement change and improvements brought about by the project.


    Responsibilities:
    Analyzes current state processes, existing operations, procedures, and workflows and discovers pain points to develop approaches for potential solutions, including building a business case for improvement recommendations and driving the execution of implementation
    Coordinates with the business to support defined project tasks, tracking deliverables and their statuses, and measuring progress against ongoing success measures
    Supports partnerships with operations management to create project impact and provide direction and guidance to internal teams
    Establishes and maintains relationships with relevant client stakeholders to communicate updates and escalate issues
    Performs risk management activities to minimize project risks
    Assists with creating and maintaining comprehensive project documentation
    Leverages business knowledge to identify opportunities for improvement and supports change execution
    Acting as the primary point of contact and integration for operations across multiple projects
    Driving the end-to-end integration of various work streams in order to deliver the intended project solution; including defining business requirements, reviewing and approving technology design, project execution, integration and implementation
    Managing the creation of Jira stories; ensuring the documentation from requirements to implementation meet the enterprise change standards
    Directing the work efforts of resources that may be functionally aligned as part of the project
    Managing the project scope, timeline and budget/expenses for GPO owned projects
    Leading risk management and mitigation planning readiness, change adoption, stakeholder management, and quality assurance
    Ensuring all applicable change requirements are satisfied

    Required Qualifications:
    Minimum of 3 years of experience with projects, production support activities and/or operations
    Cross functional with strong business analysis, problem solving, quality management and organization skills
    Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
    Experience in connecting with a diverse set of clients to understand future business needs
    Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
    Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world
    Excellent written and verbal communication skills
    Willing to learn and adapt to change
    Working knowledge of Windows and Microsoft Office
    Ability to build and maintain excellent relationships with business stakeholders and gain trust in order to guide and influence them
    Ability to understand the bigger picture (risks, dependencies)

    Desired

    Skills:
    Experience of the Agile software delivery methodology and Jira
    Experience with Global Payment Operations
    Executive reporting and presentation skills


    Skills:
    Active Listening
    Attention to Detail
    Collaboration
    Critical Thinking
    Written Communications
    Decision Making
    Influence
    Oral Communications
    Prioritization
    Problem Solving
    Adaptability
    Customer and Client Focus
    Data Management
    Emotional Intelligence
    Risk Management

    Shift:
    1st shift (United States of America)


    Hours Per Week:
    40
    About Us


    Bank of America is committed to help employees through the transition period when they're displaced as a result of a workforce reduction, realignment or similar measure.

    Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity.
    Regardless of the position you are interested in, the starting points to building your resume are the same:

    • Determine the job or types of jobs you want to do and research their responsibilities and qualifications.
    • Think about why you can do the job and make a list of your skills that are relative to the job.
    • Identify experiences or accomplishments that show your proficiency in the skills required for the job.
    • Summarize your abilities, accomplishments and skills into a brief, concise document.
    Considerations when writing a resume


    • Do be brief. Resumes should be 1-2 pages in length.
    • Do be upbeat and active in your wording.
    • Do emphasize what you have done clearly and concretely.
    • Do be neat and well organized.
    • Do have others proofread and critique your resume. Spell check. Make it error free.
    • Do use high quality, white or light colored 81⁄2 x 11 paper. Use a laser printer if possible.
    • Don't be dishonest, always tell the truth about yourself in the most flattering light.
    • Don't include salary history or requirements.
    • Don't include references.
    • Don't include accomplishments that do not support your professional goals.
    Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.)


    Don't use italics, underlining, shadows or other fancy treatments.
    Seven steps to a successful interview

    • Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview?
    • Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available?
    • Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight.
    • Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down.
    • Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks.
    • Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease.
    • Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage.
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