Customer Service Specialist - Austin, United States - Caritas of Austin

Caritas of Austin

Verified Company

Austin, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Part time

Description

Job Title:
Customer Service Specialist - Part Time Overnight Shift - 12AM - 7:30am

Department:
Client Services

Program:
Espero Rutland

Reports To:
Customer Service Coordinator

FLSA Status:
Non-Exempt -Full Time

Position Summary

The Customer Service Specialist (CSS) provides administrative support, customer service, and overall coordination between all Caritas programs and Espero Rutland, a high-quality apartment community which is deeply affordable and intensely supportive for 171 individuals experiencing homelessness.

The CSS provides the following services to customers, clients, and staff:

information and referral, identifies client needs, helps to de-escalate situations involving dissatisfied customers, and clients and is the main point of contact for the agency.

The CSS interacts with diverse populations to help support the agency mission of ending homelessness in Greater Austin.

Overnight hours: 12:00AM - 7:30AM**- Required: Part Time - Flexible Schedule

Essential Duties & Responsibilities (inclusive but not exhaustive):

Referral

Provides resource and referral information to clients, callers and inperson visitors, as needed.

Reception

Arrive promptly at scheduled work times and maintain consistent attendance throughout the workday.
Always receives incoming calls in a courteous and professional manner in accordance with policy. Provides accurate and satisfactory answers to callers.
Records daily metrics on number of calls, types of calls, number of visitors, and reasons for visits.
Collaborates with the manager to improve customer services.
Maintains professional boundaries with Espero residents and program colleagues in keeping with Caritas policies and procedures.
Greets all visitors/clients in a courteous and professional manner. Refers visitors/clients to appropriate staff member or provides information as needed.
Keeps the reception area neat and orderly.
Ensure that all people entering the building are properly signed in.

Client Services

Assists in maintaining and updating client/visitor resource materials.
Complies with Caritas client services policies and procedures.
Assists in compiling statistics for program reports.
Screening and Assessment for Caritas clients as assigned.
Create spreadsheets & enter data into agency board reports.

Organizational Support Functions

Maintains confidentiality regarding all client/visitor information.
Participates in staff meetings and/or training.
Assists Manager in contacting vendors and escorting them to the appropriate area of the building.
Assists in managing phone lists and mailboxes.
Handles other duties as assigned.

Other Duties

Develops and improves plans for professional development.
Treats staff, clients, volunteers, and the general public with courtesy and respect.
Provide backup support to other programs in the department.
Prepare documentation such as incident reports and shift reports daily

Qualifications:

Education

Required:
High school diploma or GED.

Experience

Required:
Minimum of 2 years of professional related experience

Highly Preferred:
Experience working in community housing

COMPUTER SKILLS

OTHER

Preferred: Bilingual English/Spanish
Strong interpersonal and communication skills, with the ability to interact effectively with individuals from diverse backgrounds. Must have reliable transportation

Salary/Benefits:

Base Salary Range: $ $21.74 an hour
10 days of accrued PTO days per year
Retirement plan with employer match
Discounted Rates on Gold's Gym and Legal Shield memberships
Mileage Reimbursement
Monthly Phone Stipend
Monthly Paid Parking for employees who office from Downtown Location
Caritas of Austin is_ _an equal opportunity employer, and all qualified applicants will receive consideration for employment_ _without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws._