- Triage, counsel, schedule and/or refer patients to HSS physicians utilizing an automated referral system.
- Maintain knowledge of all HSS physicians in each service line and offsite location
- Connect patients to appropriate MD office; based on their condition, insurance, location, availability, and patient preferences.
- Responsible for email queue volume, which is received via HSS referral website for physician referral request.
- Document and close all cases via Salesforce.
- Maintain knowledge of insurances and revenue cycle
- Exhibit strong communication and customer service skills.
- Ability to work with a variety of software programs specific to healthcare.
- Professional demeanor and business attire required.
- Maintain knowledge of practice scheduling parameters
- Strong computer skills required.
- Willingness to stay abreast of HSS research and marketing programs.
- Competency to learn medical terminology.
- Ability to work in a fast-paced environment with high volume of inbound & outbound calls.
- Customer Service experience a plus
- Ability to maintain a positive attitude in a fast-paced environment
- Capacity to multitask and prioritize in the ever-changing environment of healthcare
- Ability to work collaboratively with others
- Respect for information confidentiality
- Ability to show initiative, good judgment and resourcefulness
- College degree, or equivalent experience
-
Call Center Representative
2 weeks ago
PeopleShare Newark, United States TemporaryAre you seeking a long-term career opportunity in customer service with room to grow? Forget everything you know about call centers This HVAC company located in Newark, DE has an amazing culture and a commitment to a team atmosphere and rewards their Call Center Agents for their ...
-
Contact Center Representative
1 week ago
NYC Health + Hospitals New York, United StatesAbout NYC Health + Hospitals: · Empower Every New Yorker — Without Exception — to Live the Healthiest Life Possible · NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more t ...
-
Center Representative
6 days ago
Elle Seller Jersey City, United StatesJob Description · Job DescriptionThe Call Center Representative will be responsible for managing inbound and outbound customer calls, addressing customer inquiries, providing information about products and services, and resolving complaints. This role requires excellent communica ...
-
Access Center Representative
6 days ago
Children's Hospital New York, United StatesAbout Children's Minnesota Children's Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system ...
-
Access Center Representative
1 week ago
Children's Hospital Association New York, United States:About Childrens MinnesotaChildrens Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system s ...
-
Access Center Representative
1 week ago
Children's Hospitals and Clinics of Minnesota New York, United StatesAbout Childrens MinnesotaChildrens Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system si ...
-
Call Center Representative
1 week ago
Stratford Solutions Inc. New York, United StatesJob Titile: Call Center Representative (03:00 PM to 11:00 PM) Shift · Job Types: 12 Month Contract · Pay: $20.00 per hour · Schedule: 8 hour shifts, 5 days a week WITH Saturday and Sunday MANDATORY · Call Center Representative (03:00 PM to 11:00 PM, Saturday and Sunday MANDATORY) ...
-
Call Center Representative
2 weeks ago
Contemporary Staffing Solutions Atlantic City, United StatesJob Description · Job DescriptionContemporary Staffing Solutions is seeking a dedicated and professional Customer Service Representative to join our client in Atlantic City, NJ This role involves interacting with customers to address and resolve inquiries, processing transactions ...
-
Call Center Representative
2 weeks ago
This Is Voice Holland, United StatesJob Description · Job DescriptionDescriptionExciting Opportunity: Join Our Team as a Call Center Representativet · Position: Call Center Representative · Company: This Is Voice · Location: Holland, OH · Salary: $37,890 to $43,560 per month · Schedule: 8 hours per day, Monday to F ...
-
Call Center Representative
1 week ago
Housing Works New York, United States Part time· Housing Works requires employees working in our Health Services division to be fully vaccinated against COVID-19, unless approved for a legal accommodation. If you need an accommodation for any reason, including related to this job requirement, please contact Human Resources. ...
-
Access Center Representative I
1 week ago
NYU Langone Health New York, United StatesWe have an exciting opportunity to join our team as an Access Center Representative I. In this role, the successful candidate The Access Center Representative will act as the first "welcome" for the caller on behalf of the NYU Faculty Group Practice Representative, Patient Access ...
-
Call Center Representative
2 weeks ago
Cogent Infotech Corporation New York, United StatesJob Description · Job DescriptionJob title: Call Center Representative / Customer Service · Location: Long Island City, New York, NY USA 11101 · Duration: 6+ months · Job Summary/ Essential Job Functions: · Must have previous customer service and call center experience. Requires ...
-
Patient Support Center Representative
2 days ago
Phaxis New York, United StatesTemporary Patient Support Center Representative · Facility Name: Women and Childrens · Location: 801 Amsterdam Ave, New York, NY 10025 · Req. ID: 56949 · Work Hours/Schedule: 35 hrs. per week Monday-Thursday 10 am - 6 pm, and Friday, 9 am - 5 pm · The temp PSR role will supp ...
-
IT Helpdesk Call Center Representative
2 weeks ago
AppleOne New York, United StatesJob Description · Job DescriptionCall Center located in Downtown Manhattan is seeking experienced Call Center Representatives. · Helpdesk call center reps will be responsible for but not including: · - Professional handling incoming calls with courtesy and following guidelines ...
-
Medical Call Center Representative
3 weeks ago
Vitreous-Retina-Macula Consultants of New York PC New York, United StatesJob Description · Job DescriptionJob Description · Are you looking to take your career to new heights with a leader in Retina? Are you ready to be part of our team of champions? If so, we are looking for a passionate Medical Call Center Representative to join our growing team at ...
-
Senior Contact Center Representative
2 days ago
Amalgamated Bank of NY New York, United StatesAmalgamated Bank is seeking a Sr. Contact Center Representative This is a highly visible, high-impact team responsible for every aspect of the consumer and business inbound and outbound client experience. You will partner with the Banks Relationship Managers, Operations, Electron ...
-
Outbound Call Center Representative
1 week ago
Summit Health Inc New York, United StatesAbout Our Company · We're a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. · Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and ...
-
Senior Contact Center Representative
3 weeks ago
Amalgamated Bank of NY New York, United StatesJob Description · Job DescriptionAmalgamated Bank is seeking a Sr. Contact Center Representative This is a highly visible, high-impact team responsible for every aspect of the consumer and business inbound and outbound client experience. You will partner with the Bank's Relations ...
-
Call Center Collections Representative
1 day ago
PrideStaff Newark, United StatesJob Description · Job DescriptionCall Center Collections Representative · Location: Newark, DE · Pay Rate: $15.00/hour to start · Schedule: Work Hours and Days Will Vary8:00am to 5:00pm - 3 days/week · 12:00pm to 9:00pm - 2 days/week · 8:00am to 12:00pm - Saturdays (One-Two Satur ...
-
Call Center Representative I
1 week ago
NYC Health Hospitals New York, United StatesMetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchan ...
Physician Contact Center Representative - New York, United States - Hospital for Special Surgery
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Overview:
How you move is why were here.
Now more than ever.
Get back to what you need and love to do.
The possibilities are endless...
Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize
the abundant opportunities for growth and success.
If this describes you then lets talk
HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.
Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.
Physician Contact Center Representative
Full Time/Hybrid
9:00am - 5:00pm
HSSConnect contact center provides referrals to patients seeking medical care with an HSS physician for orthopedic and rheumatologic conditions. Referrals are provided over the phone and via email. HSSConnect representatives strive to provide the highest level of customer service; prompt and accurate referrals to patients and treat all inquiring patients with care and compassion when providing physician referral information. The Contact Center Representative reports to the Manager of HSSConnect.
Job responsibilities include:
Position requirements:
Education Requirements:
#-Hybrid
Pay Range - Minimum:
USD $30.21/Hr.
Pay Range - Maximum:
USD $32.48/Hr.