Service Manager with technical hands-on expertise - Stony Ridge, United States - NovaWorks

NovaWorks

Verified Company

Stony Ridge, United States

1 day ago

Posted by:

Savannah Johnson

beBee Recruiter

Description

"We are an established, expanding company based in Aachen and specialists in the WiFi sector. Our passion is future-oriented technology and in order to always stay one step ahead, we need a team of forward thinkers. As the Service Manager* (all genders) at Stony Ridge, you will be responsible for ensuring smooth and efficient operation of our service processes. As part of a dynamic and innovative company, you will play a central role in supporting and improving our services. With your technical hands-on expertise and passion for technology, you have the opportunity to make a significant contribution to our company and the satisfaction of our customers.

We are constantly growing and are currently looking for an Incident Manager, Technical Support Engineer or equivalent to join our team as a Service Manager* with technical hands-on expertise (all genders).

Your gender does not matter to us - what counts is your motivation and fitting into our m3 team.

Your mission:

You will be responsible for identifying and quickly communicating incidents to minimize operational disruptions.
You will manage and prioritize incoming service requests, coordinating teams and resources to ensure efficient resolution.
You will support the product manager in strategic planning and continuous improvement of our service offerings.
Through continuous monitoring of system performance, creating SLA reports, and analyzing platform performance, you will identify weaknesses and potential for improvement early on.
You will organize and participate in endtoend troubleshooting meetings with relevant stakeholders, where your technical knowledge and quick understanding are crucial.
You will create and maintain hardware forecasts