Customer Experience Data Analyst - New York, United States - HealthFirst

HealthFirst

Verified Company

New York, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

As part of the Customer Experience & Insights (CX&I) team, you will have the opportunity to shape how the business reports, understands and acts on our customer feedback.

This position will identify and satisfy data needs, ensure data quality and integrity, and assist the creation of easy-to-use, impactful reporting.

You will collaborate closely with technical teams, key business partners and vendors, working with them on survey and customer data needs, streamline data processes and workflows, manage large datasets, conduct data hygiene, prep and connect data.

The objective is to ensure the team delivers consolidated and enhanced reports for enterprise use and action.

Key Accountabilities include:

Ensure the end-to-end quality and integrity of data processes and resulting data sets, including traceability to data systems and sources of truth.

Own the creation, sharing and updating of key program documentation: standard operating procedures, reference documents and requirements, from documenting business needs, through data definitions, to ETL and joining procedures and preparation for reporting.

Efficiently and effectively perform and document Quality Checks and Data Monitoring, proactively identify and address process enhancements and support data linkages required for dashboarding and visualization.

Help guide technical partners on potential solutions for CX data processes implementation.

Exercise initiative and diligence in process and points along the data journey to identify root causes of issues, develop and implement solutions.

Comfortable supporting high volume, always-on data flows with hands-on support to trouble shoot, identify root causes and implement fixes for unexpected issues.

Other tasks as assigned, related to ongoing data, reporting and analysis projects.

Minimum Qualifications:

Bachelor's degree or relevant experience

Possess analytical strength and curiosity to make observations, understand questions and explain answers in and about data sets and data processes.

Hands-on skills of defining and handling data, planning and managing ETL processes and outputs, and resolving anomalies.
Demonstrated familiarity with SQL for data creation, amendments and maintenance
Experience utilizing a business intelligence visualization tool such as Tableau, Power Bl
Advanced Excel skills (pivots, lookups, Analysis ToolPak functions)
High attention to detail and ability to create scalable solutions in data environments
An in-depth understanding of upstream and downstream impacts data, product, and business impact
Self-starter and must thrive in a collaborative cross-functional team environment while being process focused, and able to manage projects
Ability to work with a range of individuals, manage multiple requests with fast turn-around deadlines

Preferred Qualifications:

Min 3 years' Experience with SQL
Min 3 years of using Tableau and Tableau Prep for data preparation, data joins & creating and delivering reporting ready digital reporting
Understanding data, it's impact on downstream processes, and experience working with technical teams to plan, execute, troubleshoot and resolve data related
Experience working with surveys and back-end enterprise tools
Passion for Customer Experience (CX) and helping organizations use data to achieve goals
Experience in Python and/or other data scripting languages
Understanding healthcare data

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Applicants and employees are considered for positions and are evaluated without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

EEO Law Poster and Supplement

Hiring Range:

Greater New York City Area (NY, NJ, CT residents): $67,200 - $97,155

All Other Locations (within approved locations): $59,800 - $88,910

The hiring range is defined as the lowest and highest salaries that Healthfirst in "good faith" would pay to a new hire, or for a job promotion, or transfer into this role.