Paratransit Services Contract Administrator - Norfolk, United States - Hampton Roads Transit

Hampton Roads Transit

Verified Company

Norfolk, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Hampton Roads Transit is looking for dynamic, customer service oriented, and energetic people to become part of a committed team providing excellent and effective public transportation to the Hampton Roads region.

In addition to rewarding careers and professional development opportunities, we offer unmatched benefits and competitive wages in a stimulating environment that will provide you with the flexibility and training tools to grow.

The Paratransit Services Contract Administrator assures the efficient operation of Paratransit Services.

The Paratransit Services Contract Administrator oversees the Paratransit staff (either in house or contracted services) in performing daily transportation services and eligibility process.

This individual works with transit staff in the coordination of a Travel Training Program and any necessary additional client medical assessments.

Project manager for all Paratransit contracted services to ensure that scheduled services operate efficiently and that all contractual obligations are met.

The Administrator monitors the timely response to applicants regarding the eligibility process. Plans, supervises, and evaluates daily Paratransit transportation from service levels and budgetary guidelines. Performs random daily service observations to ensure HRT customers are receiving safe and reliable transportation service.

Essential Job Functions:

(Duties listed are not intended to be all inclusive nor to limit duties that might reasonably be assigned.)

Monitor standard medical assessments, by medical professionals, as needed for applicants within the assessment process.
Monitor all phases of Paratransit daily service to ensure scheduling and operations deliver service within ADA guidelines and HRT required standards (On Time Performance, Productivity, etc.)
Collect and submit monthly KPI and NTD data for Paratransit related services.
Monitor daily performance of reservations, scheduling and service operations to ensure established standards are met and maintained.
Implement and monitor a Travel Training program within the operations division and with outside agencies, assisting them with the curriculum and the necessary funding to maintain the daily operation of the program.
Provide direction and assistance for travel instruction plans outlining the teaching processes for both individual and groups of trainees, to include but not limited to route training, mobility training, and bus familiarization.
Develop independent travel and mobility training for eligible riders designed to educate paratransit eligible clients how to use fixed route transportation service.
Supervise, instruct, counsel and coach eligibility and training staff, enforcing HRT rules and policies, general appearance, and readiness to work; documents daily activity as required.
Evaluates daily bus schedules and recommends Paratransit service modifications to increase efficiencies in grouping Paratransit customers on regular route services. Development of systems to improve the effectiveness of the service area.
Collect and submit participant information to project staff.
Prepare and deliver presentations to both internal department and outside agencies as needed.
Maintain a thorough knowledge of all fixed routes, fare structure, operating procedures, geography, and landmarks of the area.
Meet with City and private agencies to develop plans and schedules for increasing ADA environmental compliance within HRT's service area.
Maintain a considerable knowledge of HRT policies and procedures, rules and regulations affecting transit operation.
Work on departmental and interdepartmental projects, committee work, and communicate with management teams regarding all important issues involving Paratransit services.
Maintain positive effective working relationship with all personnel.
Monitor daily real time performance of service and communicate OTP and Productivity concerns with Operations GM to ensure HRT customers are receiving quality and efficient services.
Monitor daily real time performance of reservations/customer service division and communicate concerns with the Call Center GM to ensure HRT customers are receiving quality and efficient services.
Enter information from daily reports into computer; and prepare and generate daily, monthly, and special reports as required.
Maintain information related to traffic conditions, street information and emergency conditions.
Keep Director of Contracted Services and Operational Analysis informed of any problems through effective communication.
Answer inquiries about transportation services, routes, schedules, stop locations, and fares.
Participate in staff meetings and attends other meetings, training sessions and seminars as required.
Develop and maintain departmental marketing and public relations strategies and materials promoting public transportation for all residents.
Conduct field assessments and develop training pla