Analyst Ii - Houston, United States - Westlake Careers

Westlake Careers
Westlake Careers
Verified Company
Houston, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

SUMMARY


As a Wintel Administrator, provide all Westlake Center Corporate entities and Fabricated Product Group (FPG) plants with Wintel Administrative & support services, including hardware installation, software installation, and specifications for requisitioning computer hardware and software.

Provide technical support to corporate Wintel (Windows/Intel) Technologies and to the IT Coordinators supporting the FPG plants. Assist with implementation of system infrastructure for the whole enterprise computer system.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

Operating System Administration

  • Work with senior team members to install latest Microsoft Windows operating system software; retrieves fixes from vendor's electronic repository and applies these to installed operating system.
  • Assist senior team members to upgrade to new releases for all Wintel Support software. Work within the schedule and notify endusers of planned downtime.
  • Catalog and store copies of all server software and related correspondence received from the hardware vendor for future retrieval and use.
  • Maintain current documentation of the all employed Wintel Technologies, corporate Email system, Citrix/WTS technologies, Backup/Restore Technologies, Windows Infrastructure & Domain services (Active Directory, WINS, DNS, DHCP)
  • At the direction of senior team members, maintain security measures provided by the operating system software.
  • At the direction of senior team members, maintain Standard Operating Procedures (SOP) to streamline processes, ease of maintenance and continuity.
  • Work with senior team members to, handle Sarbanes-Oxley Compliance, auditing, evidence capture and storage.
  • With direction from senior team members, manage daily backups and archives of all Windows servers. Coordinate with service companies for maintaining offsite storage and weekly pickup/return of backup tapes.
  • Install/Monitor antivirus software for all servers in Westlake Center to minimize disruptions caused by viruses.
Technical Support

  • Work with senior team members to determine requirements and specifications for Wintel hardware, including desktop standards and requirements.
  • At the direction of senior team members, assess latest server technology, backup devices, etc. and recommends choices as technology evolves.
  • Support installed systems by troubleshooting and correcting failures that occur.
Hardware Installation and Maintenance

  • Maintain current knowledge on servers and associated peripheral equipment (printers, CD readers, memory, monitors, modems, tape backup, etc.).
  • Assist senior team members, install servers and associated hardware; certifies prior to release to users.
Software Installation and Maintenance

  • Monitor the use of all software on the LAN servers and user workstations.
Business Application Support

  • Assist senior team members, evaluate packaged software for end users based on user requirement and vendor specifications.
  • Assist senior team members determine configuration requirements, e.g., Server, PC, Bandwidth, etc.
  • At the direction of senior team members setup evaluation copy of software for testing by users and IT.
  • Load software on servers and PC's, as applicable, for testing and eventual production processing.
  • Set up backup schedules and backup processing.
  • Perform data file restores.
Special Projects

  • Work with senior team members to install new operating systems for Windows servers.
  • Others, as assigned, e.g., intrusion detection and antivirus.
Continuing Training and Education

  • Maintain current technical knowledge required to perform productively, e.g., reads trade journals and attends trade shows, seminars, and conferences.
  • Attends a minimum of five days annually of formal vendorprovided training related to the job functions defined above.
Other

  • Perform the primary thinking encompassed by this job description.
  • Comply with all Company policies and procedures.
  • Fully supports Company goals of continuous improvement and operational excellence at strategic and tactical levels including reviewing area of responsibility for improvement opportunities to initiate projects or communicate ideas to management as well as active participation on project teams.
  • Any additional responsibilities or tasks as assigned.

SUPERVISORY RESPONSIBILITIES
None


QUALIFICATIONS

  • Working understanding of Citrix connectivity through Netscalers Gateways, DMZ, and Storefront.
  • Good troubleshooting skills in regards to group policy, drive mappings, home drives, and profiles
  • Good written and oral communication skills.
  • Strong technical documentation skills.
  • Good interpersonal skills.
  • Ability to conduct research into Citrix operational issues, standards and products as required.
  • Ability to present ideas in userfriendly language.
  • Strong customer service orientation.
  • Able to coordinate resolution of issues when alerted by oncall emergency phone during assigned rotation period
  • Able
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