Supv Clinical Oncology - South Bend, United States - Beacon Health System

Description

Full-time

615 N. Michigan Street

Professional

Day

Reports to the Practice Manager of the respective site within BMG.

In collaboration with the Practice Manager, is responsible for the effective coordination of all daily operational support functions of the assigned facility and performs duties necessary to maintain a smooth functioning and efficient physician office.

Coordinates and manages outcomes of a specific patient population to facilitate achievement of quality, service, and cost. Works collaboratively with other Oncology Departments and interdisciplinary staff, internal and external to the organization. Responds to daily operational issues when the Practice Manager is absent or unavailable.

MISSION, VALUES and SERVICE GOALS

*MISSION: We deliver outstanding care, inspire health, and connect with heart.
*VALUES: Trust. Respect. Integrity. Compassion.
*SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Assists in the overall operational staffing support functions of the assigned facility by:

• Maintaining overall responsibility for scheduling of the staff in order to provide adequate coverage for the nursing, radiology and laboratory areas.
• Supervising the nursing care area, lab area and radiology department; also coordinating patient care and supervising and instructing all staff.
• Participating in the compilation of information for employee performance appraisals; also assisting with employee relations matters, such as corrective actions and disciplinary actions.
• Assisting the Practice Manager with interviewing prospective new employees; also providing a comprehensive orientation for new employees.
• In collaboration with the Practice Manager, developing training and education for the staff; also utilizing other sources.
• Maintaining smooth daily operations in the nursing care unit, lab area and radiology department; also maintaining excellent public relations.
• Conducting regular unit meetings to keep employees informed of directives, policies and procedures.
• Hiring/selection and (if necessary) termination of employees, under the supervision of the Practice Manager. Also evaluating the performance of the staff (being directly supervised) and recommending, preparing and administering disciplinary actions as needed

Coordinates and delivers nursing care within the approved scope of registered nursing practice in collaboration with practice Physicians, nurse practitioner and other professionals/staff by:

• Meeting daily with physician(s) and advance practice staff to review patients on inpatient service and determine physician resource allocation to hospital, consults, office, procedures and outreach.
• Overseeing the Clinical Operations of the clinic.
• Medication ordering, maintenance of medication logs, education of medication procedures, and all general medication management in clinic.
• Performing/overseeing procedures within the RN scope of practice (i.e. intravenous access, phlebotomy, etc) per Provider's order(s).

Provide patient and staff education by:

• Assisting in the development and maintenance of programs to measure client outcomes and patient educational resources.
• Serving as a resource to clinic staff and assisting to provide education regarding gynecologic and oncology diagnoses and procedures.
• Assisting Providers in gathering data for research studies as needed and maintaining documentation and statistical data.

Serving as a liaison among outpatient, inpatient, and Infusion clinic to facilitate care delivery by:

• Communicating pertinent information regarding patient status to staff in outside areas and hospital units to promote individualized and safe care.
• Coordinating disruptions in outpatient schedules when inpatient emergencies/urgencies or unforeseen delays occur.

Assists with maintaining a smooth-functioning and efficient physician office by:

• Assisting with the development of fee schedules.
• Participating in the budget process with the Practice Manager; also assisting with the effective management/control of expenses.
• Assisting with decisions on selecting vendors and purchasing supplies/equipment.
• Reviewing charge posting and coding for accuracy.
• Ensuring that the practice is accurately capturing all necessary patient data and other information to properly bill and collect practice fees.
• Supervising the daily deposits in order to ensure accuracy and timeliness.
• Working closely with the Practice Manager on the accounts payable processes.
• Handling all mail and correspondence.
• Assisting with the identification of maintenance and repair matters (i.e., pertaining to the building and grounds).
• Assisting in monitoring the telephone system.
• Ordering, tracking and maintaining an inventory of supplies.

Providing the seamless operation of the physician office in order to promote ongoing effective customer service by:

• Collaborating with the Director/Practice Manager on marketing and advertisements for the site.
• Responding immediately to patient concerns and/or complaints; also ensuring that patients are treated in a friendly and highly-effective manner.
• Performing follow-up and ensuring the timely resolution of customer service matters, while seeking assistance from the Director/Practice Manager as necessary.
• Keeping the Director/Practice Manager apprized of all issues which have the potential for a disruption of service.
• Working collaboratively with the Director/Practice Manager to address Physician issues.
• Serving as the communication resource, especially in the absence of the Director/Practice Manager (conveying information which comes from MMG's main office and general operations-related information, etc.).
• Making changes in the Physician appointment scheduling template as necessary.
• Assisting in the development of plans for hardware and software needs.
• Facilitating the timely implementation of information system changes

Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:

• Apprizing the Practice Manager, in a timely manner, of unusual situations requiring additional assistance or support
• Participating in continuous quality improvement by identifying areas of opportunity and initiating the necessary actions.
• Completing other job-related duties as directed.
• Attending and participating in professional seminars, conferences, in-services and practice meetings.
• Maintaining professional licensure and certifications (i.e. ONC, RN, and BLS.)

ORGANIZATIONAL RESPONSIBILITIES

Associate complies with the following organizational requirements:

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:

• Leverage innovation everywhere.
• Cultivate human talent.
• Embrace performance improvement.
• Build greatness through accountability.
• Use information to improve and advance.
• Communicate clearly and continuously.

Education and Experience

• The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of an Associate's or Bachelor's degree in Nursing; advanced clinical or business education is preferred. A current license to practice as a Registered Nurse in Indiana is required, BSN preferred, two (2) years oncology experience required, Oncology Certification (ONC) preferred and Chemotherapy Biotherapy Certification preferred.

Knowledge & Skills

• Clinical expertise appropriate for designated patient population
• Requires a working knowledge of general medical office methods, practices and procedures and medical record file systems.
• Requires a working knowledge of third-party reimbursement procedures and requirements, including Medicare/Medicaid and commercial insurance carriers
• Requires a working knowledge of medical terminology, anatomy and physiology and the ability to utilize established and specialized technical coding processes.
• Requires a working knowledge of medical terminology, anatomy and physiology and the ability to utilize established and specialized technical coding processes.
• Demonstrates proficiency in computer skills (i.e., data entry, word processing and spreadsheets) and familiarity with EHR.
• Demonstrates the strong leadership skills necessary to gain the cooperation and support from the staff and Physicians.
• Requires the organization and analytical skills necessary to analyze situations/problems and provide timely resolution and work effectively with day-to-day problems.
• Demonstrates the interpersonal and communication skills (both verbal and written) necessary to deal effectively with a diverse group of people and provide clear and effective explanations.
• Demonstrates a strong interest in the ongoing development of one's leadership skills and also the desire to participate in management development activities.

Working Conditions

• Works in a medical office environment.

Physical Demands

• Requires the physical ability and stamina to perform the essential functions of the position.