Technical Support Agent - West Bend, IA, United States - Cascade Enterprises

Cascade Enterprises

Verified Company

West Bend, IA, United States

3 days ago

Posted by:

James Miller

beBee Recruiter

Freelance

Description

Are you someone who enjoys keeping everything running smoothly? Do you like solving technical issues and explaining technical concepts to others? Then this is the job for you

We are currently seeking a Support Agent to join our qualified technical customer support team (3rd level) in West Bend, IA.

At Hallo Welt GmbH, you will be the main point of contact between our customers and our software development team.

This means that you will see a customer's problem through until it is resolved.

Responsibilities:

You will be responsible for quickly, professionally, and competently resolving support requests and issues.
Your main task will be to analyze technical issues and software malfunctions.
You will also monitor incoming support requests, provide a prompt initial response, promptly contact customers, clarify potential costs, and ensure that open support requests are resolved in a timely manner.
You will work closely with your colleagues through our ticket system (Easy Redmine) and assist with documenting solutions.
You will also keep an eye on inquiries in our user forums and assist with technical questions in the community.

Qualifications:

You have at least two years of experience in customer/phone support.
You have basic programming knowledge and have worked extensively with various web applications. Ideally, you are able to independently set up web servers and web applications.
You have good organizational and communication skills and are not afraid to proactively call customers and hold online meetings.
You can work in a dynamic environment and are able to prioritize tasks