- Greet patients in a professional, business-like manner.
- Registers and/or updates demographic, PCP, insurance, and other key information elements for all patients seen within the practice.
- Check-in and check out patients as they arrive in a courteous manner.
- Schedule, re-schedule, and cancel patient office appointments both internal and external to the practice.
- Send out confirmation/reminder letters in advance of appointments and do reminder calls to patients 48 hours ahead of their scheduled appointments.
- Answers telephone, triages calls, takes accurate and detailed messages using professional and courteous customer service techniques.
- Performs all duties related to the Revenue Enhancement activities of the practice.
- Provides basic information and instructions to patients regarding the practice and the Hospital.
- Obtains all patient information required by the providers prior to an appointment.
- Collects co-pays from patients for the appropriate managed care plans and process co-pays for deposit.
- Reconciles encounter forms to the daily schedule, tracks and follows up on outstanding encounter forms.
- Files/purges all patient-related material in a timely manner for all health care providers.
- Receives, sorts, and delivers mail to the appropriate staff.
- Copies and faxes all materials in accordance with practice requirements.
- Provides cross-coverage for other team members.
- Performs all other related tasks which would facilitate the flow of patients through the practice or which would enhance the quality of service to patients.
- High School Diploma or GED equivalency required.
- Prior customer service work experience required.
- Knowledge of basic computer skills necessary to use Epic registration, referral management, and medical record modules.
- Knowledge of medical terminology preferred.
- Knowledge of HIPAA Confidentiality and Privacy Policies preferred.
- Effective interpersonal and communication skills, with demonstrated telephone etiquette and Telephony skills.
- Ability to demonstrate excellent customer service skills, enabling effective and courteous work with various groups of patients, staff, and providers.
- Demonstrated ability to solve basic patient and practice problems.
- Demonstrated understanding of Disaster protocols to include: fire, safety, and code calls, per the mandatory training, as outlined by MGH and JCAHO regulations.
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Patient Services Coordinator II - Chelsea, United States - Massachusetts General Hospital(MGH)
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Description
Join our team at Massachusetts General Hospital
This is a per diem position to flex coverage across the Chelsea Health Center Departments.
Duties and Responsibilities:
Qualifications
EEO Statement
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.
