Operations Specialist - Tucson, United States - State of Arizona

State of Arizona

Verified Company

Tucson, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona. _
DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona._
DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life._

OPERATIONS SPECIALIST

Job Location:
Division of Medical and Benefits Eligibility (DBME)
Operations Unit
400 West Congress Street, Tucson, Arizona 85701

Posting Details:

Salary:
$40, $56,453.00

Grade: 20

Closing Date:
May 30, 2024

Job Summary:

The Department of Economic Security, Division of Benefits and Medical Eligibility (DBME), is seeking an experienced and highly motivated individual to join our team as an Operations Specialist.

Under the direction of the DBME HR Supervisor, this position performs work of considerable difficulty dealing with complex, sensitive, and highly confidential personnel related issues.

This position has accountability for ongoing activities and may lead or participate in special projects.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust.

Across our many agencies, boards, commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces.

All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties:
Essential Duties and Responsibilities include but are not limited to:

Serves as the primary personnel liaison for one or more regions with in-depth knowledge in Human Resources, with specialized breadth of expertise in the Operations area.
Prepare all personnel and classification actions in accordance with ADOA personnel rules, DES policies, and procedures.
Access the HRIS system and related databases for employee information to prepare and complete appropriate action items to ensure a smooth transition to position and access to information.
Analyze information and data to initiate and process action items, tracks, and suspends to ensure action is submitted correctly and completed timely.
Respond to employees and customers on a variety of inquiries and personnel actions, vacancies, state hire dates, salaries, payroll and paycheck issues, benefit issues, etc.
Prepare for onboarding, followsup with notifications/updates and facilitates, conducts, and assists with New Employee Orientation (NEO) for all new hires and external agency transfers.
Orders and prepares packets, completes I9 E-Verify process, identification badges, explains forms/benefit options, and DBME policies and procedures.
Monitor and maintain the position control report, staffing charts and cost center organizational charts for all positions assigned including vacancies and underfill promotions.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

Federal and State laws, rules, regulations and procedures.
General understanding of the various programs administered and services provided by the Division.
Computer programs and computer software Resources to use when seeking guidance/assistance.

Skills in:

Reading, interpreting, understanding and implementing department and administrative policies and procedures.
Researching, collecting, analyzing, editing data and reporting information.
Independent problemsolving and decision making in the area of assignment.
Establishing priorities amongst conflicting needs.

Ability to:

Work independently while functioning as an integral part of the unit's structure.
Provide professional customer service to both management and customers.
Listen attentively to customer needs and provide appropriate and timely responses.
Maintain sensitive and confidential information.

Selective Preference(s):

Bachelor's Degree in Human Resources or closely related field and two year's experience as a Human Resources Analyst or equivalent experience.
Relevant HR Certification.

Pre-Employment Requirements:

Successfully pass background and reference checks; employment is contingent upon completion of the abovementioned process and the agency's ability to reasonably accommodate any restrictions.

Benefits:

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and longterm disability plans
10 paid holidays per year
Vacation time accrued at 4.00 hours biweekly for the first 3 years
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newlyplaced foster/adopted child (pilot pr