Team Leader Helpdesk - Olmsted, IL, United States - SilverLinx

SilverLinx
SilverLinx
Verified Company
Olmsted, IL, United States

3 weeks ago

James Miller

Posted by:

James Miller

beBee Recruiter
Freelance
Description

Team Leader Helpdesk (m/f/d)


Your Responsibilities
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YOU develop and motivate your team both personally and professionally
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YOUR team is responsible for the smooth support process in collaboration with the Service Desk, Workplace Management, and Onsite Support
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YOU utilize regular reporting with defined metrics/KPIs
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YOU monitor compliance with SLAs and OLAs and assist, if necessary, in close collaboration with your interfaces
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YOU are responsible for communication and exchange within the team
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YOU ensure continuous and strategic development of your department
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YOU collaborate with other departments to optimize processes


Your Profile
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YOU have successfully completed your university/master's degree in (Business) Informatics or a similar field, or have a completed bachelor's degree with relevant work experience or several years of relevant work experience
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YOU have experience in the Service Desk/Onsite Support area and are familiar with the operation of end devices
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YOU have knowledge of Cloud M365 and are willing to contribute this knowledge
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YOU have extensive experience with ITIL
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YOU are familiar with Enterprise Mobility Management solutions
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YOU are motivated and communicative - to maintain the team's motivation
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YOU have excellent written and spoken German and English skills


Type of Employment:
Full-time, permanent


Salary:
€60, €70,000
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