Head of Delivery Msc Indian Ocean Operations- - Rose Hill, United States - Orange

Orange
Orange
Verified Company
Rose Hill, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

votre rôle:


Purpose of the role
In the context of creating a new entity France Operations, the Head of Delivery Indian Ocean will lead a large organization providing top class end to end business solutions for 3000+ customers (Large accounts and SMEs)

In this purpose, the Head of Delivery will:

  • Supervise and manage the delivery of projects and services to customers.
  • Develop and implement effective delivery strategies, plans and procedures.
  • Collaborate with all GDO delivery teams and customer teams to ensure successful delivery of projects and services to customers.
  • Manage relationships with customers, partners and suppliers to ensure customer satisfaction and successful delivery.
  • Oversee and manage the performance of the delivery team, and provide ongoing coaching, mentoring and professional development to improve the team's skills, knowledge and performance.
  • Establish, track and manage key performance indicators (KPIs) and delivery metrics to evaluate and improve delivery effectiveness, efficiency, quality, customer satisfaction and success.
  • Develop and manage delivery budgets, forecasts, spending plans and financial reports to ensure effective financial management and optimal use of delivery resources.
  • Identify, assess, manage and mitigate potential delivery risks and issues, and develop and implement delivery risk and issue management plans to minimize negative impact on delivery success.
  • Carry out the transformation and the piloting of the delivery activities following the operational model of customer segmentation (Large accounts and SMEs) in Mauritius and Madagascar

Key responsibilities
Execution & Excellence

  • Ensuring high quality and customer satisfaction in project deliverables
  • Developing and implementing strategies to ensure successful project delivery
  • Setting clear goals and objectives for the delivery teams
  • Monitoring and tracking all processes KPI progress
  • Identifying and mitigating risks and issues that may impact global execution
  • Collaborating with crossfunctional teams to ensure seamless coordination and integration of project deliverables
  • Implementing and improving delivery processes and methodologies
  • Keep investigating synergies with teams in France
People, Culture & Growth

  • Building and maintaining a positive and inclusive work culture
  • Providing guidance, support, and mentorship to team members
  • Identifying and addressing skill gaps and development needs, ensuring the acquisition of the right skills
  • Promoting professional growth and career development opportunities
  • Encouraging collaboration and teamwork within the team
  • Building strong relationships with stakeholders and fostering a customercentric mindset within the team
  • Ensure the team embedded the Manifesto culture in the team
Leadership & Influence

  • Setting a clear vision and direction for the teams
  • Inspiring and motivating team members to achieve their best
  • Making informed decisions and providing guidance in complex situations
  • Communicating effectively and influencing stakeholders to support project objectives
  • Building and maintaining relationships with key stakeholders and customers
  • Acting as a role model and demonstrating strong leadership qualities
  • Promoting a culture of continuous improvement and innovation within the team (having the Manifesto in mind)
  • Share Orange Business and Orange Business Operations strategic guidelines and inputs with his/her managers and their teams, ensuring strong local and global collaboration and teamwork
Dimensions

  • Manage budget & workforce to ensure compliance with respective objectives & targets


  • People Management

  • Direct management of up to 10 direct reports and 400+ individual contributors within France operations, and matrix management of other Orange Business Operations teams & stakeholders Adapting to changing business needs and market dynamics
    votre profil:

Skills and experience

  • Advanced degree in business administration, business management or a related field.
  • At least 10 years of relevant professional experience in operational leadership roles, including at least 5 years of experience in a senior management position.
  • Excellent leadership, team management and staff development skills.
  • Strong written and verbal communication, presentation and interpersonal skills.
  • Proven ability to think strategically, holistically and longterm, and make informed, sound, evidencebased decisions.
  • Excellent analytical, problemsolving, planning and organizational skills.
  • Experience in driving offshoring programs in multi cultural environment
  • Resultoriented mindset Fluent in English and French and willingness to travel frequently, when applicable

le plus de l'offre:


contrat:


CDI
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