Director of Rooms - Wilmington, United States - The Quoin Hotel

The Quoin Hotel Wilmington, United States

4 weeks ago

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Description

Job Description

Director of Rooms

Key attributes of our Director of Rooms:

A person who enjoys a fast-paced work environment and can respond quickly and smartly.
Someone who is comfortable and experienced in giving on-the-spot feedback to colleagues in regard to service and processes.
A person who is able to blend an authentic, unique, and personalized service with a professional approach.
Someone who thinks and acts like an entrepreneur and will take care of the hotel and guests as it was their own.

Job Description:

The DOR actively contributes to the overall operation of the hotel by demonstrating strong leadership, organization, and understanding of brand standards.
Operate all aspects of the property by following brand standards and established operating procedures as set forth by leadership.
Carry out and assist with inspections of rooms, public areas and back of the house on a regular basis to ensure brand standards are maintained at all times.
Assure the highest standards of security for residents and employees.
Facilitate all departmental work schedules
Actively recruit and assist with the hiring of hourly team members.
Conduct employee performance evaluations as prescribed.
Ensure all team members are trained to maximize service, productivity and efficiency.
Hold regularly scheduled meetings to promote communication between departments, which leads to maximum guest satisfaction and financial performance.
Oversee established procedures to maximize productivity and control inventories for all departments.
Manage Customer Satisfaction Surveys, including uploading guest information and responding to reviews regularly. Responsible for overall hotel guest satisfaction and setting goals to achieve specific objectives.
Review all customer comments and feedback, ensure that immediate action has been taken, and formulate solutions to prevent recurring dissatisfaction.
Assist with Accounts Payable duties by ensuring timely payment to vendors while managing individual line expenses

Experience and Education:

4 years management experience (preferably in the hotel/corporate suites industry).
Self-starter with an entrepreneurial spirit.
Command of English Language- both spoken and written.
Ability to access and accurately input information using a moderately complex computer system.
Flexibility with work schedule.
Customer service experience required.

Benefits:

Vacation, personal time off, holidays
Affordable major Medical, dental, and vision insurance plan options
Company sponsored short term disability, long term disability, and life insurance plan options
401k retirement plan

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